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Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
Yes
Year of your vehicle
2006
Make of your vehicle
Ford Fiesta
Name of Your Service Technician?
Boopathy
Review Ratings Score
Problem Fixed
5
Greeting
5
Honesty
5
Time
5
Questions
4
Promises
5
Treated
5
Overall Score
4.86
Hey Ford owners, bangaloreans are really lucky to have service centers Like Metro Ford, Amazing Experience !! i have Ford Fiesta purchased from Chennai Ford, i never had a delighted experience giving for service at Chennai Ford & MPL Ford, but at Metro Ford Amazing Experience, all thanks to Mr boopathy who attended me. Now i feel i am owning a global brand
Thet screwed up the registration to a fare thee well, but since they already had my check, they couldn't care less.
Once we had agreed on a price, when it came time to close, they had added over 7K in additional "upgrades" that I had not agreed upon. I told the girl "no way" and she said she was too busy to go back and change anything. So I walked out and then got a call on my cell phone from the salesman to come back and they would sell for the originally agreed price. When I went back, they tried to add the upgrades again and the conversation got heated until the general manager came and they finally agreed on the original price.
I have spoken to other purchasers that they have pulled this with and they too are disgusted.
Then they offer you a free oil change to rate them all 10's in the after purchase satisfaction survey.
In first 5000 miles, anti sway bars on both sides popped out and were hanging, Service Manager tried to tell me it was a "Wear Item" and would not be covered under warranty. After I lost it with him he covered it under warranty.
At 20000 miles, I went to Metro to get an inspection sticker and they flunked the truck for insufficient tread on the original equipment tires even though there was plenty of tread visible. Service manager tried to sell me new tires for $500. After I lost it with him he said he would replace 4 for the price of 2. I said no and walked out with a rejection sticker on the truck, went to another inspection station where they said nothing was wrong with the tires.
At 28000 miles I heard a wierd noise coming from the front end. The service manager told me the front hubs were gone and it was a "wear item" not covered under warranty. After I lost it with him he said he would replace 2 for the price of one.
Do you see the trend here? Stay away , they are thieves.
Post Thanked
0
times Post Booed
0
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Bait and Switch - shop elsewhere***This Review is not Verified by mattgopc***
** This review is not verified by mattgopc ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
Nick
Review Ratings Score
Pricing
3
Greeting
3
Honesty
0
Time
0
Questions
3
Promises
0
Financing
3
Treated
0
Overall Score
1.50
I was quoted a price on the phone. I drove down. The price went up based on my trade, which I described on the phone. They also have an expensive doc fee of $350, that is hidden cost and not present at smaller or more independent dealers.
Post Thanked
0
times Post Booed
0
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Metro Ford
Excellent & Amazing Service Experience
Always Try To Scam You
Bait and Switch - shop elsewhere