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** This review is not verified by karieUAW ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
None Given
Would You Recommend this Dealership?
No
Year of your vehicle
2005
Make of your vehicle
FORD
Name of Your Service Technician?
DAVE was contact person
Review Ratings Score
Problem Fixed
0
Greeting
2
Honesty
2
Time
2
Questions
2
Promises
0
Treated
2
Overall Score
1.43
Last year I took my SUV in for repair because the airbag light was on. No warranty left. I rented a car. They called that afternoon told me they found bad sensor gave me price, I agreed. Following I picked it up, left there and headed to work the airbag light came on as I approached the exit ramp for highway, I made it 2 blocks from dealership! I turned around took it back, told them light was back on. Gave me rental back. I was 45 minutes late to work in result!!! The follwing day I recieved call with them apologizing and that they had corrected the problem but it was an additional $150. I picked it up the next day and before I even put it in drive the airbag light came back on again!!!! I walked into service and they knew I was pissed, got the rental back again! Went to work the following week later they called apologizing yet again and said they had incorrect reading in manual. whatever! They told me I owed $1350, they charged me for all 3 sensors, 2 that didn't need replaced. plus labor on those 2 not needed! I called Ford Corp. Office and explained what was going on. Crossley called said I owed $170. Whatever. Issue resolved! Just wanted car back. picked up car, greasy work gloves were left in floor board of my SUV!
I have had more than one issue with them! Thought I would give them another chance. My Expedition is currently there at the service department. Battery continues to drain charge. Husband replaced battery. Had local tech in my town replace alternator. Problem continued so I took it to Gary Crossley for repair. They called me yesterday said it needed new battery positive cable because it was corroded, $375. I agreed, called husband. Husband was pissed said cabled run around $30. Asked me why $375.... My first thought here we go again! I called Gary Crossley informed them that my husband would be handling details and charges with SUV. Husband felt they were taking advantage of the fact that I was a woman. I was also approach by a saleman Steve Lopez. Asking if that was my SUV that was being repaired. Tried a saled tactic on me, knowing my car was in the craps just looking for a vulnarable person! I will never return to Crossley after my SUV is returned! Now wonder Automotive Industry is going under! Crooks, not UAW or Corporate. Its the dealerships!!!!
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Great Job to and hats off to Gene Burgen***This Review is not Verified by Rick Lynn***
** This review is not verified by Rick Lynn ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Low
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Gene Burgen
Review Ratings Score
Pricing
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Financing
5
Treated
5
Overall Score
5.00
This was my best experience ever in buying a new car. i was treated professionaly and recieved a great deal. I woould recomend gary crosley ford to all of my friends. Thumbs up to Gene
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BETTER THAN EXPECTED***This Review is not Verified by adam tholen***
** This review is not verified by adam tholen ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
None Given
Would You Recommend this Dealership?
Yes
Year of your vehicle
2007
Make of your vehicle
ford
Name of Your Service Technician?
Review Ratings Score
Problem Fixed
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Treated
5
Overall Score
5.00
I went to the dealership thinking i would not get any help because my car was out of warranty. but everyone one was very helpful I spoke to todd crossley the owner and he made a call to ford on my behalf to get me assistance. the whole experince was great.
The service at Gary Crossley Ford is the absolute worst ever. I have 3 Ford vehicles and will never ever deal with Gary Crossley for anything ever again. I took a 2006 Expedition in on Monday at 8:30 because the check engine light was on. At noon I called them and the guy was at lunch. At 1:15 he called me back and said they just got the car in the shop but the mechanic just left for lunch. I asked him what options I had because I had kids to pickup at 3:20 from school. He was rude and told me we have to wait until they determine what's wrong with the car. At 2:30 he called and told me the problem and they would have it done on Tuesday morning. I agreed to the work, price and timing. Now it is Wednesday afternoon and still no word from them. They did call Tuesday afternoon and instead of saying the work was done, they said they wanted another $150 because the job was harder than they originally figured.
At this point I called for the Service Manager but he was off so got to the voice mail of the GM, Todd Crossley.I left him a pointed message on how unhappy I was as a customer and asked him for two things - one is to explain why he is asking me to pay extra money because the spark plugs were "too hard" to remove from the vehicle. I told him they work on Fords all day and they should know how to do the tasks. The second thing was to tell me when I might get the car back.
As you would expect from any dealership GM, he never called me back.
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Service 1996 Taurus LX***This Review is not Verified by brianminkc***
** This review is not verified by brianminkc ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
Yes
Year of your vehicle
1996
Make of your vehicle
Taurus
Name of Your Service Technician?
not sure
Review Ratings Score
Problem Fixed
5
Greeting
4
Honesty
4
Time
4
Questions
4
Promises
4
Treated
5
Overall Score
4.29
I had all the motor seals replaced. *They gave me a loaner car when it took longer than expected. *Work was good for a Ford dealer. *I have had alot of trouble with dealer repairs in the past at different ford dealerships. *If the auto companies want to know why they are facing bankruptcy ..... *service is one of the main reasons. *Generally, they are a bunch of crooks. *
I have had a battery problem that 3 or 4 dealers have worked on. *My battery drains if the car is parked for more than one night. *Alternator ok. Battery supposedly ok. * My car is not the standard taurus and has the same electronics package as a lincoln, heated rear window, large amp stereo, theft system etc... * DOHC. *The replacement batteries they have put in since my original factory battery died have not worked. *Seems like its even a different size then the original was. *Anyhow I have spent a fortune for the last 9 years and I still have the battery trouble. *Email me at brianminkc@aim.com if you have any suggestions on a fix for the battery. The dealers have been useless.
THE ORIGINAL PERSON WHO HELPED ME - JOSE - WAS DECENT AND HONEST (YEAH!!) AND NEW AT IT SO ANOTHER ONE TOOK OVER AFTER I SAID I WAS READY TO PURCHASE THE VEHICLE. FIRST OF ALL THE OFFER YOU FREE CAR WASHES FOR X AMOUNT OF MONTHS/YEARS TO TRY GET YOU TO PAY MORE..HA- THEIR CAR WASH IS A JOKE - I DONT EVEN KNOW IF THEY USE SOAP! IT IS CHEAP, JUNK! I WAS LIED TO ABOUT THE WARRANTY. WHEN I TRIED TO CANCEL IT THEY LIED AND AVOIDED CALLING ME BACK. I HAD PROBS WITH THE SALESMAN (NOT JOSE BUT THE ONE WHO TOOK OVER FROM HIM) AND THE FINANCIAL MANAGER AND ANOTHER MANAGER ALL LYING AND WORKING IN KAHOOTS. WE HAD A VERBAL FIGHT AND THE OTHER SALESMEN SNIGGERED BETWEEN THEMSELVES (VULTURES!) AND FINALLY I GOT THE BIG BOSS THERE (NOT THE CROSSLEYS BUT AN OLDER MAN THAT IS SOME GENERAL MANAGER) - HE WAS THE USUAL KIND OF CAR SALES PERSON WHO ACTS LIKE HE CARES BUT YOU KNOW IT IS ALL SHOW- I THREANED TO GO TO THE NEWSPAPER AND TV STATIONS AND ATTORNEY GENERAL. FINALLY GOT MY MONEY BACK AFTER A FEW WEEKS OF LIES AND FIGHTING. THE BIG MANAGER WAS THE ONE WHO FINALLY GOT SOMETHING DONE. SO THE SALESMAN I DEALT WITH (NOT JOSE, HE WAS DECENT AND NICE) AND THE FINANICAL AND OTHER TOP MANAGERS ARE SLY AND JERKS. BIG MANAGER AT LEAST GOT THINGS SORTED OUT FOR ME BUT I KNEW IT WAS BECAUSE I REFUSED TO GIVE UP. THE LADIES IN THE OFFICE (RECEPTIONISTS, ETC) ARE VERY PROFESSINAL AND I CAN ONLY SAY GOOD THINGS ABOUT THEM. I WILL NEVER SET FOOT AT THIS DEALERSHIP AGAIN. IF JOSE MOVED TO ANOTHER DEALERSHIP I WOULD BUY FROM HIM BUT NOT AS LONG AS HE WORKS FOR THESE SCAM ARTISTS
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Gary Crossley Ford
Bought 2 new cars from them! Service Dept HORRIBL
My first thought here we go again! I called Gary Crossley informed them that my husband would be handling details and charges with SUV. Husband felt they were taking advantage of the fact that I was a woman. I was also approach by a saleman Steve Lopez. 
Asking if that was my SUV that was being repaired. Tried a saled tactic on me, knowing my car was in the craps just looking for a vulnarable person! I will never return to Crossley after my SUV is returned! Now wonder Automotive Industry is going under! Crooks, not UAW or Corporate. Its the dealerships!!!!
Great Job to and hats off to Gene Burgen
Very Bad Service
Service 1996 Taurus LX