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Left dealership @ 8:30 pm after giving a deposit. Found out the next day that additional rebates were put on this car and dealer didn't credit full rebait amount. Called dealer
@2:00 the next day to get out of deal and they said they couldn't refund. I said they
were dishonest about the rebates and I wouldn't buy from them. They also removed
equipment from the buyers order that was in the vehicle(floor mats).
Salesman also never said deposit wasn't refundable. I'm disputing charges with the credit card company.
Stay away from this dealer.
I had a battery replaced in the winter of 2008 on a used 2004 Mazda6 that I purchase in the summer of 2008. 7 months later, that supposedly new and Mazda certified battery died on the NJ turnpike at a service area after I stopped to use the restroom. I took it to a mechanic I trusted and I was surprised to find out that the battery I was sold was in fact a recycled battery. Let this serve as a warning to others.
Post Thanked
0
times Post Booed
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Will not take responsibility if they damage car!!!
Will not take responsibility if they damage car!!!
Were you given an accurate wait time?
None Given
Would You Recommend this Dealership?
No
Year of your vehicle
2005
Make of your vehicle
mazda
Name of Your Service Technician?
frank
Review Ratings Score
Problem Fixed
0
Greeting
1
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.14
I had my car damaged while parked at a parking garage. The garage said they would pay for the damages. This mazda dealership took full advantage charging way more than necessary. However that is not my complaint, as I had nothing to pay. That just shows how dishonest they are.
My complaint is that they damaged the rear bumper and would not take responsibility for it! They denied they did it, when I know for a fact the rear bumper was 100% undamaged when I dropped the car off.
I have warned the garage insurance company to stay clear from them from now on. I am also urging all those reading this review to beware as well. There are plenty of other, honest mazda dealerships out there.
On January 19 2009 we (husband, wife and two little children of 3.5 years old and 17 months) started at 10 am to visit car dealers. We were interested in a Mazda CX-7 (we had checked the online Kelly Blue Book before starting out). We arrived at Maple Shade Mazda latish in the afternoon. We were interested in a particular used Mazda CX-7 we had seen on their online listing in Kelly Blue Book, but we were told it was not available. Instead, we were shown, and test drove, a 2007 Mazda 5 which had about 18,500 miles on it. We were told it was available for $15,950. We liked the car but not its color. Initially we were told it was the only one available. So we asked if another one (perhaps from a different year) might become available in the next week or so with a different color. We were then told that a black used 2008 Mazda 5 with 18,500 miles was available after all (although it seemed odd that it appeared to have been overlooked initially, after 7 hours of looking for a car with two little kids we didn't ask why - in hindsight, we should have asked). We were told the price for this car was $16,890. We ended up paying $16,090 for it, after trading in our old car ($400 credit) and rejecting what they called the `certification' (another $400). The following day we checked the Maple Shade Mazda online listing in the Kelly Blue Book and found THE SAME CAR WE HAD ORIGINALLY TAKEN FOR A TEST DRIVE. It WAS LISTED BY THEM for $14,650 INSTEAD of the $15,950 THEY QUOTED TO US when we were in their shop/showroom. The listing included two other 2008 Mazda 5s (which they did not mention to us when we were there) which had only 12,000 miles, but were listed at the same price they quoted us for car which had 18,500 miles. The DISCREPANCY BETWEEN THE PRICES ONLINE AND THOSE QUOTED IN THE STORE left us feeling that they had been less than straightforward with us - that THEY TOOK ADVANTAGE OF A TIRED FAMILY WITH TWO LITTLE KIDS.
The following day we went back to the store/showroom to complain. We eventually met with the manager (a 5 minutes conversation) who said that "we should have done our homework first, before purchasing" (which to us meant "you should not have trusted us"). He also asked us "if we had been under the influence of alcohol when we purchased the car."
So we are writing to express our dissatisfaction with the way we were treated by Maple Shade Mazda -- and by the manager in particular.
HOW MANY e.g., ELDERLY PEOPLE who do NOT HAVE EASY ACCESS TO THE INTERNET have similarly been QUOTED PRICES in the MAPLE SHADE MAZDA STORE/SHOWROOM which are SUBSTANTIALLY HIGHER than what is QUOTED ONLINE?
We do not think this is a particularly ethical way to do business, and we hope our experience will convince people, especially people with no internet access, to BUY THEIR CARS SOMEWHERE ELSE, somewhere where the sales people and management WORK WITH rather than against the customer. Needless to say, our experience has soured our feelings for Mazda North America sufficiently for us to take the time to write this letter and to share our story as widely as possible.
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Maple Shade Mazda KIA is a dealer in Maple Shade, NJ. Maple Shade Mazda KIA offers Kia and Mazda. Please feel free to Rate and Review the Maple Shade Mazda KIA Dealership so other Car Buyers can know what dealerships in the Maple Shade, NJ area are great and which ones are just so-so. You can also use the Map below to locate other Maple Shade Car Dealerships quickly and easily!
Maple Shade Mazda KIA
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BADLY TREATED at MAPLE SHADE MAZDA (NJ)