Lake Norman Infiniti, located in Cornelius, NC is the destination for the latest Cornelius, NC Infiniti dealer cars, SUVs and family transport vehicles. New Infiniti vehicles at Lake Norman Infiniti embody the combination of performance, luxury, and styling that is unique to the Infiniti brand. From the stylish Infiniti QX56 to the sought after Infiniti G37 Convertible, Lake Norman Infiniti gives you a chance to find the new vehicle that will truly be able to satisfy your needs and desires. In addition, there’ plenty of new Infiniti inventory to make it as easy as possible for new car shoppers to find the precise vehicle to compliment their needs. We encourage shoppers to view our online inventory, or simply visit our dealership in person today!
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2003
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Vehicle make
Infiniti QX4
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Service Technician
Trey Brown
My Lake Norman Infiniti reviewTHE WORST OF THE WORST!!
I made the serious mistake of assuming I was in the good hands of a reputable dealership but please, please do yourself a favor and don’t make that mistake as I did because these people are not that! All I had was a water leak in the interior of my vehicle whenever it rained that I needed taken care of. They kept my vehicle for two weeks and throughout I was pacified and befriended (conned) by the service tech Trey Brown with assurances they would take good care of me. He told me I needed the seals around my back hatch and window replaced for which I was charged $1,166!!! My vehicle was returned to me, after 2 weeks, soaking wet in the same place I had the leak! The service manager Ray told me “it was fine when it left here” which we both know could not be true since I got it back wet (and even if that was not the case I still have the same leak I paid them to fix!). He then went on to tell me if I brought it back they would see IF it was something they did. Seriously!? You people just ripped me off for almost $1200 but I should bring it back to you so what….you can burn me again!? There is NO IF I got it back wet and it continues to leak now so I gave them almost $1200 FOR NOTHING! And that is not even all, the window in my hatch worked fine when they got it but when I got it back it doesn’t work any more and I can’t even open it. They are out and out crooks. They took my money knowing all the while they did not fix my vehicle and even caused more damage and then told me too bad for you! Please heed my warning stay as far away from this “place of business” as you can get!!
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
Yes
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Vehicle year
2004
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Vehicle make
Infiniti
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Service Technician
Ray
My Lake Norman Infiniti reviewI will like to acknowledge Ray’s attention to very good customer service. My car is about 103K miles, so initially I decided NOT to take it to the dealership, hoping to save a few dollars. Well, in the end it cost double because I ended up having to bring it into the dealership and Ray, who thoroughly understood my concerns, worked with his service team to fix issues relating to engine mount and other engine-specific hardware. A fantastic thanks to Ray!
Thank you for the outstanding review! We appreciate you taking the time to publish this review. We know car service can be quite stressful and that is why we make sure to provide an honest experience to all of our customers. If you have any outstanding questions or concerns, please be sure to reach out. Also, find us on Facebook and Twitter for news and coupons.
Best regards, Rob Tancredi | Service Director | [email protected] | 704-237-8000 x 8004
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Vinny M.
My Lake Norman Infiniti reviewI just bought my wife a new suv from LKN. I was very pleased with the way things went. Vinny and I had talked on the phone a few times before I visited the store to purchase my car. He went out of his way to find me the exact car we were looking for and he found it. My wife and I were referred to Lake Norman Infiniti by our friends who had actually bought 2 cars from LKN just weeks before! I give a big thanks to Vinny and the rest of the team at LKN.
Sincerely,
Andrew Collins.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike Capo
My Lake Norman Infiniti reviewI recently purchased a 2011 G37 from Lake Norman Infiniti and I am pleased with the over all expierence! I did not feel pressured to buy a car and the customer service was excellent!!! The new car manager Mike Capo was the person who sold me my car and he did a great job answering all of my questions, getting me in the price rang I could Anyone looking to buy a new car should buy from Lake Norman Infiniti. THEY ARE THE BEST!!
Holly Cook.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Josh Sweeting
My Lake Norman Infiniti reviewDear Friends,
My humble request please don’t go to Lake Norman infiniti (:devil( ). They are cheaters (no more words).
Your Friend.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Scott
My Lake Norman Infiniti reviewI went into the dealership to drive a M37S as my local dealer did not have the sport in stock. I had scheduled an appointment in advance to test drive the car through the VPP program. After driving the car, I was sold. They actually had the car my local dealer was going to order for me. They appraised my trade & gave me #’s that were acceptable even though I had a little negative equity in my car. I was unable to complete the deal that night, but told them I would return. I needed to verify that I could get financing for the higher priced car through my credit union as I was originally looking at a cheaper car. (My CU did approve me for the higher loan amount.) In addition, they would not allow me to take the car on an “extended test drive” to verify that this was THE car I wanted as the car had not been through inspection. :confused:They had just received the car, it still had the plastic on it, & the service department had not completed their checks. As such, it sounded as I wouldn’t drive the car away that night anyways.
Upon returning to the dealership, the numbers changed drastically. 😡 Even though they could plainly see the deal we had worked the day before, they would not honor it. We tried to contact them since, but our calls go unreturned.
I would not recommend this dealership at all. I have since heard from other dealers in the area that they hear of similar experiences with Lake Norman Infiniti from other customers.:eek: