Sewell Lexus
Sewell Lexus Reviews |
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| Very satisfied with the whole sales process |
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November 14, 2008, 10:50 am
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Very satisfied with the whole sales process
Purchase date: 12/31/2007 Date of Review: 11/14/2008 Number of Visits since initial purchase: NUMEROUS--at least 12 (for free car washes and vacuums, an oil change, and a tire repair) After stopping at four other new car dealerships (Lincoln, Nissan, and two Saturn dealerships) and getting the "run-around" regarding pricing and payments, my husband I decided to try Sewell because we were really interested in the 2008 IS 250 RWD. The first thing we told the sales guy after we were greeted is we were tired of being lied to and mislead, and wanted a straight-forward price and monthly payment schedule. Since I already new which car, color, and features I wanted, the process went very smoothly. I test drove the same model in a different color, ordered the color I wanted from the warehouse, the sales guy through in the chrome wheels "since it was the last day of the year (2007)," and we signed all the paperwork. We came back two days later to pick up the car. Since then, we visit Sewell Lexus at least once a month to get a free car wash, which is something standard they throw in to everybody who purchases a new car from them. They offer free Internet, free drinks, and on Saturdays, free ice cream for everybody! As far as service is concerned, we got a nail in our tire and scheduled an appointment to have the nail removed and the tire repaired. Since there was an hour to two hour wait time, they offered us a free loaner car to use while our tire was being repaired. Talk about exceptional service! One final thing to mention--our first oil change was free!!! (And with Lexus--you need only change the oil every 5,000 to 7,500 miles!) I am currently using my Lexus Visa to earn points toward buying a new Lexus in six years.    
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