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Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
Review Ratings Score
Pricing
4
Greeting
4
Honesty
2
Time
1
Questions
3
Promises
0
Financing
2
Treated
2
Overall Score
2.25
While browsing through the vehicle selection on a day off with my daughter, I was greeted by a young guy that was very friendly and seemed sincere. He asked what I was looking for, in which case I replied that I was just shopping, trying to decide whether to refinance my care or purchase a new one. Of course, he said well lets see if we can't get you into a new vehicle, and took me on a test drive of the car I was scoping out.
After we got back, I was turned over to another sales person that had me fill out some info to see what they could give me for my trade. After about 30 minutes, he came back and made me an offer and indicated that because I was upside down in my car, I would need to come up with a large some of money for a down payment. I told him I could only come up with a small portion of it, and thanked him for his time and said I would explore some options and possibly come back in the future.
The sales person told me to wait a few minutes, left the room for about 5, then came back and told me they would take care of my down payment by getting me a "dip loan". I asked if it was a for sure thing, which he replied yes. He asked, " if we can get you into this vehicle with 7% interest, and take care of your down payment for you, would we have a deal? ". I replied yes, but only if they could do those two things. He assured me it would be taken care of, told me to "sign here", and a deal was made. That is when it all went downhill.
Days later, I was called by the finance person that told me they got my car financed at 10%. Of course I became concerned, especially when they indicated they were unable to get my down payment financed as well. I was told that my only option was to try various places, on my own, to see if I could get a credit card to cover it. I asked if I could bring back the car and undo the deal, and was told no. After I asked what would happen if I wasn't able to get the credit card approved, I was told, " then we will have to turn you over to collections ".
This whole process has taken up about two and a half weeks of my time, and has been a very bad experience overall. I have spoken with 4 different people throughout this, and 2 of them are at least friendly, but still can't give me any options that are in my best interest as a customer. They did go down on the vehicle price, but were unwilling to go any lower even though it would've resolved this whole ordeal. I finally got approval, after speaking to the right person, to come in and undo the deal. Now my credit score has dropped from all of the inquiries, and I do not have a new car.
There has been no consideration for my time. Almost every time I have called in, I have been treated like a nuissance, and for some reason I have been dealing with the consequences of this dealership not being able to hold their end of the deal. I have been working harder to get me into a vehicle than they have been.
Before you buy here, make sure you see ANY deal they offer in writing, have them sign it, and give you a copy. Do not take any deals until you have seen proof that they are upholding what they say, and ask as many questions as you possibly can! Do not trust their word alone. The overall feel I got from this place is unless you are not upside down in your car, have perfect credit, and a large some of money to put down, you will not be treated the way you should be.
If you DO decide to shop here, ask for Danny McHullan or Justin Smith, as they seem to be the only people here that are at least consistant.
They sold me a lemon and they knew it. After $1,000 into it within the first week, they said you purchased a used car, you should expect problems. Then, they convinced me to buy an extended warranty - another $600.00. Finally, I bring it in cause it's running like shit and they tell me what needs to be done isn't covered under the warranty I purchased. Another $300.
I wouldn't buy another car from them if they were the last car dealership on this planet. Steer clear of this place!!
Post Thanked
0
times Post Booed
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Rocky Mountain Chrysler Jeep is a dealer in Ogden, UT. Rocky Mountain Chrysler Jeep offers Chrysler, Isuzu and Jeep. Please feel free to Rate and Review the Rocky Mountain Chrysler Jeep Dealership so other Car Buyers can know what dealerships in the Ogden, UT area are great and which ones are just so-so. You can also use the Map below to locate other Ogden Car Dealerships quickly and easily!
Rocky Mountain Chrysler Jeep
Great prices, Bad service, Untrustworthy promises
Might As Well Be Selling Lemonade
