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Reno Toyota in Reno NV

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Reno Toyota

(775) 826-2750

2100 Kietzke Ln
Reno, NV 89502

Overall Rating 0.000.000.000.000.00
Sales Rating No Ratings Yet
Service Rating 0.000.000.000.000.00

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July 23, 2009, 2:35 pm
darlenecooper
Car Dealer Check Member
 
Join Date: Jul 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
darlenecooper

Default Service Experience
0.000.000.000.000.00

Why was your vehicle being serviced?
Repair

Were you given an accurate wait time?
No

Would You Recommend this Dealership?
No

Year of your vehicle
2000

Make of your vehicle
4Runner

Name of Your Service Technician?
Which One

Review Ratings Score
Problem Fixed0    Greeting0
Honesty0    Time0
Questions0    Promises0
Treated0   
Overall Score 0.00

I took my car in for it's regular service advised them that the check engine light was on. They said they could do a check on the computer and let me know for $110.00. As always I have taken religously my car to Toyota I said sure what ever it is . I was advised that it needed several things , i.e spark plugs, wire air filter etc. After spending $595.00 they said I would not have anymore trouble with it. I was on my way and had to take a short trip to the bay area the next day. One my seconf day the car started running rough again, check engine light came back on. I call my service advior imediately and he said the bring it back in when I returned back to Reno, as I was on my way back and in Auburn. That was Friday, Monday morning I returned it to Toyota and was told on Tuesday that they needed to keep it for a couple of days. I said sure. Not hering anything as promised I call on Thursday and was given the run around, you see they are moving and don't have time for their customers. Another advisor said that they had to replace a spark plug (1) I then said they replaced all of them last week? Confused an not getting any information, I got intouch with a Sales manager finally and he just called back to let me know that the Service manager would be calling me back this afternoon, aand that they now beleive it is a blown head gasket, or cracked block........That is a far cry from a spark plug!!!
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