Detailed Review of Schlossmann's Honda City posted by bluemeanie
Detailed Review of Schlossmann's Honda City posted by bluemeanie
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| How many times in a row can they screw up? |
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May 11, 2007, 12:10 pm
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How many times in a row can they screw up?
I purchased my 2002 Civic from them brand new. Never had problems with their service until June/July2006, then it was all down hill. My alternator went and I had the car towed to them on a Saturday morning. They said they'd call when it was repaired. Never got a call. When I finally called they said it was all set to go, but it was too late in the day for me to get there in time to pick it up (not to mention I had to track down someone else drive me there). I had to find someone to cart me around the rest of the weekend and carpool with on that Monday. When I went to pick up the car finally, the service man said that they tried to get a hold of me because I needed the battery replaced too and that they couldn't do the work without my permission. My home phone number was clearly listed at the top of the invoice, but they only tried to call the cell phone number they had written down for me on the invoice (which they wrote incorrectly). So I had to wait another hour or so for them to install the battery. When the guy came back to get me he apologized for it taking so long, and then proceeded to tell me that since the battery was replaced, they had to reset my radio. Since they didn't know the 5 digit code to reset it, they had to pull the entire radio out from the dash in order to get it. Anyone who buys a new Honda is told at the time of purchase to either memorize this 5 digit number or carry it with you so that should something like this happen, you can easily reset it. The moron serviceman didn't even come out to see if I had it, he just ripped the whole radio out. And that was just the beginning. I had also asked them to check my driverside seatbelt, as it was not latching very well. They said they had to order it, so I went home and waited. The seatbelt finally came in and I went to have it replaced. When the work was done, I got back in my car a noticed that the Escutcheon console around my shifter was chipped and there were scratches alongside the center of the console in front and in back of my seat. I immediately went back to the serviceman (who was the same one who ripped out my radio, I might add), and he told me it was impossible that their guys could have done this. I was irrate at that point. He went and got the manager who came out and told me it is quite possible that they did the damage because they have to remove the entire seat to replace the belt. What the heck? One guy says they couldn't have done it, the next guy says yes they could. What great workers they have there! They had to special order the piece that was chipped, so again, I went home and waited. The part finally comes in, I go and wait an hour for it to be replaced and leave. Later that night, I go to leave and turn the headlights on for the first time only to find they installed the part backwards! The left side that should nonrmally light up with the the gear symbols did not. The right side of the plastic (that has nothing on it) lit up. Can we say furious? Again, I took the car back to have it fixed. They finally got it "right" and I left. After driving in it for a day or two, I thought the lit up symbols looked different, but thought maybe I was just crazy. Then I went out with my mom (who has the exact same car), and noticed that her's lit up differently. The interior gauges of our cars are supposed to light up pale green, and the center console lights up the same color to match. The new center console they put in my car lights up orange and red! They didn't even order the part in the correct color. I haven't even bothered to bring this up to them because I'm never going back. The part is there, it's functioning, it's not pretty with the rest of the green lights, but there's nothing more that I'm willing to do at this point. What should have been a simple repair took over a month to remedy and wasted more of my time than I'd like to know. Decide for yourself whether or not you'd like them to repair your own vehicle.    
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