Detailed Review of Glendale Infiniti Inc by mouseclick

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Damaged Vehicle Several Times - Uncooperative Now

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September 20, 2008, 9:05 pm

mouseclick

Car Dealer Check Member

Join Date: Sep 2008

Reviews: 2
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Damaged Vehicle Several Times - Uncooperative Now

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

None Given

Would You Recommend this Dealership?

Year of your vehicle

2008

Make of your vehicle

Infiniti M45S

Name of Your Service Technician?

Manny

Review Ratings Score
Problem Fixed	0		Greeting	0
Honesty	0		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.00

[FONT=Arial][SIZE=2]Do not have your vehicle serviced here. Management of the service department is incompetent. I took my vehicle in for a small repair in August 2008 (replace a broken tire pressure monitor sensor) and from there, they damaged my tire and had to replace it, damaged the rim and still have not replaced it after two attempted repairs. Then, during the second attempt to repair the vehicle someone took my car off the lot – against my knowledge – for 4 miles and crashed it. Then, after I told them not to touch my car anymore that I’d get it fixed at a body shop of my choice, not theirs, they asked me to wait a day until the service manager came back to work so he could manage it. Big mistake. During this day they went behind my back and sent the car to their body shop, which further damaged the vehicle in new places. I had to get my insurance to go after them and had to inform their body shop to stop work because after I told Glendale Infiniti to do so, they didn’t. The work was half done by the time I verified what body shop they used – and very poorly according to my new body shop. Instead of replacing the damaged roof, they were using a filler. They did wet sanding that soiled my canopy inside and it is so soiled and smelly it now has to be replaced too. And there is more than just this damage. As you can imagine, this is now a big mess that I will have to resolve through other means. One thing for sure, this is not the way you treat a customer when you mess up – especially one that has bought two Infinitis, the latest from them, and had taken my car for routine service to them for 5+ years. The first mess up they did during these services and it turns into this. Stay away from this dealership because you cannot rely on them to fix things. Furthermore, I had found out after the fact that they actually subcontracted the replacement of the tire pressure monitor sensor to Discount Tires and it was they who damaged it. Why would an Infiniti dealership send one of their cars to Discount Tires to do a repair? This entire experience has only been about doing what is in their best (cheapest way to do it) interest rather than ensuring I was being taken care of. If you mess up, you take responsibility as a business and fix it for the customer how they want, not the cheapest and most unreliable way. Replacing a $150 tire pressure monitor sensor has now turned into another matter resulting in losses of thousands of dollars.[/SIZE][/FONT]

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