Detailed Review of Dwight Harrison Volkswagen by Burned DH VW Customer
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This is a detailed review of Dwight Harrison Volkswagen in Snellville GA written by Burned DH VW Customer. To read all reviews of Dwight Harrison Volkswagen please visit their main page.
Main Page of Dwight Harrison Volkswagen
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Avoid at All Costs! |
0 Comments
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August 5, 2008, 2:22 pm
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Car Dealer Check Member
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Join Date: Aug 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Avoid at All Costs!
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Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Kenny Cook
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Review Ratings Score
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| Pricing | 2 |
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Greeting | 3 |
| Honesty | 3 |
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Time | 0 |
| Questions | 0 |
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Promises | 0 |
| Financing | 0 |
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Treated | 0 |
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Overall Score
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1.00
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They sold me a certified pre-owned car with at least a DOZEN problems. I drove hundreds of miles back and forth to get things fixed, and they usually didn't have the parts in, so I had to go back and forth back several times. They were always off regarding their service time estimates, whatever they tell you DOUBLE it, at least! Each time I returned for repairs, I expressed my concern regarding my CPO car having so many problems out of the gate, as it was supposed to have undergone a very detailed inspection. They never had a response and never apologized for my troubles or time they wasted. I even spoke with Mr. Dwight Harrison and his son IN PERSON. They could not explain why my CPO car had so many problems when I purchased it, they very arrogant and just tried to make my concerns sound worthless. I found out later that it was THEIR dealership's responsibility to ensure that my car was up to date with everything. I asked them to pay for a thorough inspection at another dealership to ensure that my car was up to CPO standards and they flat out refused. I spoke with VW of North America and they basically told me that there was nothing they could do to remedy the situation because this dealership was independently owned.
When my husband called and spoke with the son, HE HUNG UP ON MY HUSBAND! Talk about horrible customer service. I will never set foot on their lot ever again, even if someone pays me to. I will also NEVER EVER buy another VW!
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Detailed Review of Dwight Harrison Volkswagen posted by Burned DH VW Customer
