Detailed Review of Legend Nissan by JK1523

This is a detailed review of Legend Nissan in Syosset NY written by JK1523. To read all reviews of Legend Nissan please visit their main page.

Main Page of Legend Nissan

Beware

0 Comments

(Read Detailed Review)

July 25, 2008, 10:52 am

JK1523

Car Dealer Check Member

Join Date: Jul 2008

Reviews: 1
Review Comments: 0
Forum Posts: 0


Beware

Why was your vehicle being serviced?

Maintenance

Were you given an accurate wait time?

Would You Recommend this Dealership?

Year of your vehicle

2001

Make of your vehicle

Pathfinder

Name of Your Service Technician?

Bill W

Review Ratings Score
Problem Fixed	0		Greeting	0
Honesty	0		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.00

[SIZE=2]Beware of this place. Horrific approach to customer relationships and service department is nothing more than a typical chop shop. Brought in a 2001 pathfinder for service (this car has cost most than it's book value in service), was willing to pay the premium at the dealership to ensure a quality job was done (big mistake). Was quoted 1.5-2 hours for simple job - brakes, oil change and tire rotation, ended up sitting and waiting for 5 hours. Was charged for four hours of labor and was told that "their most meticulous mechanic" had been working on the engine. Was told that they had taken the car on a test drive to ensure things were in working order, even though there is a one way entry/exit and never saw the car leave. (Finally) left the shop and realized that A/C was no longer working. Brought in vehicle next day, asked them to fix the A/C that their meticulous mechanic clearly screwed up. Service manager was one of the sloppiest, most ignorant people I have ever encountered in a customer service role, whose only reply to my problem was "I need to get paid". He assumed I was out for a freebie (i suppose this is typical for a con artist - they assume everyone is out to con them as well). Eventually went to manager of the dealership, who told me that the A/C was an "unrelated" issue and there was nothing they could no. Nice racket they have going here, sell you a car with chronic problems and then take advantage of you when servicing it.
[/SIZE]

You must be logged in to Thank this post

Post Thanked 0
times

Post Booed 0
times