Detailed Review of Johnson Kia by rsdickerson

This is a detailed review of Johnson Kia in Durham NC written by rsdickerson. To read all reviews of Johnson Kia please visit their main page.

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Went the extra mile for a hard-headed customer

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July 17, 2008, 8:48 am

rsdickerson

Car Dealer Check Member

Join Date: Jul 2008

Reviews: 1
Review Comments: 0
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Went the extra mile for a hard-headed customer

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

Yes

Would You Recommend this Dealership?

Yes

Year of your vehicle

2004

Make of your vehicle

Kia Sedona

Name of Your Service Technician?

George Stevens

Review Ratings Score
Problem Fixed	5		Greeting	2
Honesty	5		Time	4
Questions	3		Promises	5
Treated	4
Overall Score		4.00

My experience with Johnson Kia started off a little rocky when we had to insist that we did have an extended warrenty that should cover a rental car. Eventually they did check with Kia to determine what warranty we had and what it covered. After I got the rental the rest went pretty well till it picked up my Kia Sedona 2004 and tried to shut the passenger side sliding door. That's why I brought it in, the latch on the door had broken. The door did shut and latch, but only with a pretty firm push. I asked the service manager, Rick, about it and he took a look and immediately pointed out the dent on the side door and asked how it happened. I hate to say that I caused the dent on the side of my wife new Kia when the fence along the driveway I was repairing came loose and fell over on the car. I was hard-headed and insisted that the problem with the door had nothing to do with the dent. He patiently listened and agreed for the technician to take it back in and see what he could do to help me. All the while I'm still being a jerk about how it's not the dent.

Anyway, they did their best to adjust the door and it did shut better, but it still isn't perfect. I'll be taking it to a body shop as they recommended to get the door right again.

Thanks guys for your help and for putting up with me.

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