Detailed Review of Tustin GMC posted by M Ensing
Detailed Review of Tustin GMC posted by M Ensing
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| another lost sale |
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June 29, 2008, 4:18 pm
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another lost sale
Another sale lost. My wife decided that she wanted to buy a GMC Yukon XL, with everything on it, and of course a specific color. We went to this dealership, and when we managed to attract someone's attention explained what it is that we were after. The guy had no idea what they had there, couldn't tell me anything about the Yukon's features, couldn't ask questions that I had about the car, didn't care to find out about it, and just told us that he didn't know but would find us a brochure. He apparently didn't have anyway to look up what they had, so took us around the back, walking about 20-30 yards ahead of us, clearly not caring one iota about his clients who had $50k or so ready to spend, scurrying around piles of cars from one to the next in the blazing heat trying to sell us what he happened to find. He had NO IDEA what was there, and walked past the car that we were after without even seeing it, still just running around well ahead of us, no intention of being civil at all. I saw the car, diverted to have a look at it, called over to him, and when he finally turned up he (of course) didn't have a key, couldn't get it out very easily, wasn't too keen to put in the effort and get it out for us, it was clearly all very inconvenient for him. What a 100% prize moron that character turns out to be - the kind of guy who, as an employer, you'd be DELIGHTED to fire. Not very surprisingly, I'm sure, we decided that we didn't want to buy from that particular muppet, so walked out of the dealership & went to Costa Mesa's GMC dealer (Nader's) where we asked for someone knowledgeable and found someone immediately. The guy answered ALL my questions, had info on his PDA where he didn't have an immediately answer, and make a call on one particular question that I had to make sure he got the RIGHT answer for me. They had a list of what was in stock, drove us over to their storage location where the car was, we test drove it, loved it, handed over the money & left with a car. WHAT A DIFFERENCE!!!! For the rest of the story about Tustin GMC, do yourself a favor and read the next event on the "service" blog that I'm about to write. This happened about 10 weeks ago, with the follow up today... amazing, what an outfit. May they go bust in a nasty way! Do NOT buy from that gang (yes, I used the word GANG), buy a bicycle instead if you have to. These people are an incompetent bunch of liars.    
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