Detailed Review of Brad Benson Mitsubishi by nlynq

This is a detailed review of Brad Benson Mitsubishi in Monmouth Junction NJ written by nlynq. To read all reviews of Brad Benson Mitsubishi please visit their main page.

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Lacking Service

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March 27, 2007, 2:00 pm

nlynq

Car Dealer Check Member

Join Date: Mar 2007

Reviews: 1
Review Comments: 0
Forum Posts: 0


Lacking Service

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

Yes

Would You Recommend this Dealership?

Year of your vehicle

2003

Make of your vehicle

Mitsubishi

Name of Your Service Technician?

Don't Know

Review Ratings Score
Problem Fixed	1		Greeting	3
Honesty	1		Time	3
Questions	3		Promises	1
Treated	3
Overall Score		2.14

Car had an oil/filter change, air filter change and new wiper blades 500 mi prior at an alternate service location (not a dealership).

Car began sputtering (sounded like a misfire) and was due for 60k service at about that same time. We agreed to just let them conduct the svc and fix the problem.

They did not change the oil because my fiance told them that we had recently had an oil change, but they did change the air filter and wiper blades despite them being brand new.

I wonder if their technicians simply change parts on a list without any physical inspection...

They also diagnosed the sputtering problem as a misfire. Recommended changing the spark plugs (already part of the 60k svc) and wires (not part of 60k svc).

By the way, a wire set for this car consists of two wires about 10" and 6" long. (>$100) This same set costs about $30 at any auto parts store.

Needless to say they tried to sell us new brakes (cited them as being down to 5%) and an injection cleaner service. (which we declined)

My fiance (not well-versed on automobile maintenance) picked up the car and it still did not run properly (misfire still present)

I personally removed the spark plugs to find out that only 3 of the 4 had been changed. The one remaining was fouled and had a 0.0" gap, obviously the cause of the problem. I replaced the whole set and the car ran smoothly.

I also removed the brake pads, which without having a caliper to measure the exact thickness appeared to be at about 50%.

Had we not been maintenance saavy we might have believed them and had the brake pads changed (they wanted $280 for this svc which cost me $40 and did not really need to be done in the first place)

The thing that bothered me most was that they tried to sell me unnecessary service and didnt even bother to fix the heart of the problem.

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