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May 18, 2008, 2:59 pm
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Join Date: May 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Do not value customer service!
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Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
Bill
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| Review Ratings Score |
| Pricing | 3 |
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Greeting | 3 |
| Honesty | 0 |
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Time | 0 |
| Questions | 2 |
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Promises | 0 |
| Financing | 0 |
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Treated | 0 |
| Overall Score | 1.00 |
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Found a great used Acura, but could not agree on price. Returned home to Cleveland, but received a phone call from "Jason" a few days later. We reviewed the price I was willing to pay, but he said he would only be making $130 off the car, so we still couldn't reach a deal. I said thank you, but I had to stick to my budget. I hung up and less than 5 minutes later Jason called back and they had "re-evaluated my trade" and would give me the price I was willing to pay. I was ecstatic and mentioned again that I was in Cleveland and would be down in two days. He said that was not a problem and that he would honor the deal when I got there and gave me his cell phone number. There was no mention of a deposit or that I needed to put any money down. I took a half day off of work and on my drive down called Jason to make sure the car was ready. He acted annoyed when I called and said that "we sold the car yesterday". I was in shock and thought he was joking. He said "no we sold it yesterday". No apology, no explaination, just down right rude and clearly not concerned with customer service. When the shock wore off, called back and he said "well you didn't have a deposit"... well if I KNEW I needed one, I would have gladly put money down. Overall I was extremely dissatisfied with my experience at Honda East and DEFINITELY would not recommend this dealership and especially Jason.
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Detailed Review of Honda East posted by cloudy2696
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