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April 7, 2008, 4:39 pm
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Car Dealer Check Member
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Join Date: Apr 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Worst in customer service
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Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Duane McCracken
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| Review Ratings Score |
| Pricing | 0 |
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Greeting | 1 |
| Honesty | 0 |
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Time | 0 |
| Questions | 0 |
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Promises | 1 |
| Financing | 1 |
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Treated | 0 |
| Overall Score | 0.38 |
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Bought a used Porsche at "Hornburg Jaguar of Santa Monica". Several parts were missing and dealership promised to order the missing items on the same day. After complaining several times and being given the runaround for more than 4 weeks I finally received the items although separate Porsche dealers confirmed it would not take more than 5 days to obtain the missing parts. Especially the Internet sales manager Duane McCracken was very impolite and unprofessional in this whole matter telling me "he had better things to do than worrying about parts for a Porsche he sold weeks ago." It certainly appears to me that Duane McCracken will only provide the customer service expected from a luxury car dealership as long as he can earn a commission. After that you are on your own. On top of everything I can only advise everyone to be very thorough when looking at a used car at this dealership or even better have it evalued at an independent repair shop. Trust me it is worth the extra dollars. Within the first two weeks of owning the car I found out that I had/have to spend more than $2.000,00 in repairs and on broken items (door lock, convertible top, electric window switch, wind stop, remote keys, etc.)
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Detailed Review of Hornburg Jaguar posted by rocky7
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