Detailed Review of Bob Johnson Chevrolet by Monim09
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This is a detailed review of Bob Johnson Chevrolet in Rochester NY written by Monim09. To read all reviews of Bob Johnson Chevrolet please visit their main page.
Main Page of Bob Johnson Chevrolet
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Discount Customers Not Wanted! |
0 Comments
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March 28, 2008, 9:35 pm
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Car Dealer Check Member
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Join Date: Mar 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Discount Customers Not Wanted!
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Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
Joe Cacia
Joe Cacia
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Review Ratings Score
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| Pricing | 3 |
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Greeting | 0 |
| Honesty | 0 |
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Time | 0 |
| Questions | 3 |
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Promises | 0 |
| Financing | 0 |
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Treated | 0 |
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Overall Score
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0.75
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Bob Johnson Chevrolet does not treat their customers as though they are important or if they are the only ones they are servicing.
We were looking to buy a 45,000 truck and we wanted specific options included in the vehicle. Joe made no effort to locate us a truck that we wanted. He instead showed us a compariable model.
We looked at this model. When we said we liked this model, however we would like to have 17" wheels, not the 16" wheels. Joe made a snoty comment "Well, you can add 20" wheels afterwards for all I care"
Is this how they treat all their potentinal customers? Is this how their sales people are trained?
We believe we were treated this way due to us being upfront about our discount. We receive a supplier discount for GM vehicles. At that point, he did not want to help us find the vehicle we are looking for, just tried to rush us out for a test drive and force a purchase. After stating we did not like the wheel size and a few other options, he still tried to push a truck that we didnt fully like on us. After 2 hours of truck viewing and questions about add ons and what we were looking for in a truck, his sarcastic, negative attitude turned us off to Bob Johnson.
We purchased the truck from another local dealership that took the time to locate a truck we wanted and that would add the options we wanted.
Bob Johnson does not value their customers.
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Detailed Review of Bob Johnson Chevrolet posted by Monim09
