Detailed Review of Stevens Creek Subaru posted by dub
Detailed Review of Stevens Creek Subaru posted by dub
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March 22, 2008, 10:56 pm
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Avoid
I'd like to start by saying I was very impressed with the test-drive experience I recently had at Steven's Creek Subaru. The WRX hatch-back that I drove was a stunning car, and a really fun experience. However, I'd like to comment on the customer service of Steven's Creek Subaru in Santa Clara. I was working with Roy Jones Jr. and his sales manager (whose name I unfortunately didn't receive) and looking to purchase the 2008 WRX I had driven. Roy led me into an office under the impression that I would have a quote in 10 minutes. After 2 hours, and being personally insulted by Roy's manager, I had to demand the keys and registration to my own personal car (which they took to "inspect it for trade-in value") so that I could leave. Roy's manager repeatedly tried to stall my departure by "running numbers" in the back office while still not returning my car keys. They eventually came back with the number they had run, but instead of going over them together, as a team, they were out to convince me to make a purchase then and there. The quoted price is not the issue, but rather the exemplary disregard for my feelings, personal dignity, and purchasing thought-process with which Roy and his manager behaved. Roy's manager repeatedly belittled me when I requested time to think about the quote, saying things like "what is there to think about," and "I'm trying to make a sale here." Before being man-handled by Roy and his manager, I was seriously considering buying that car, but after the treatment I received at this dealership, Roy and his manager have permanently lost my business. I'm hoping I can find a better, nearby Subaru Dealership, as I really liked that car, but I will not be spending my hard earned money at a place that insults its potential customers, hassles them, steals their keys and registration for their personal vehicles, and says 10 minutes but really means 2 hours. I will be sending this review to the Better Business Bureau as well as posting it on a handful online dealership rating websites. I sincerely hope that the "exemplary customer service" rating they received doesn't mean that I will be treated even worse at other Subaru dealerships. Respectfully.    
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