Detailed Review of Ed Howard Lincoln Mercury posted by pbmgreenfield
Detailed Review of Ed Howard Lincoln Mercury posted by pbmgreenfield
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| they totaled my Navigator hard to believe but true |
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March 8, 2008, 10:41 pm
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they totaled my Navigator hard to believe but true
This is a true story. After Vince Butera, the service manager, totaled my Navigator while joy riding in a rented mustang inside the service building, I was threatened, told that if I caused trouble I would be "blackballed at 15,000 Ford/Lincoln dealerships" worldwide. I was lied to, and after four weeks of fighting an uphill battle with unresponsive people, I was sold a sub-standard replacement vehicle and basically told to get lost. The sales management personnel was despicable and treated me with the utmost disdain. All mighty Ed Howard himself ignored me while I was in the dealership, never had the courage, the courtesy or the social grace of even sending me an apology. All I wanted was for them to make it right. I could use some help in attempting to force them to do the right thing, any suggestions? This is the worst dealership with which I ever dealt.    
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April 9, 2008, 11:30 pm
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Comment on they totaled my Navigator hard to believe but true
You purchased a vehicle AFTER they totaled yours?? You never called the police when you discovered they had damaged your vehicle? No Police report? All of these actions would have made legal action MUCH easier.
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