Detailed Review of Wickstrom Ford Lincoln Mercury by Mike Lucarelli

This is a detailed review of Wickstrom Ford Lincoln Mercury in Barrington IL written by Mike Lucarelli. To read all reviews of Wickstrom Ford Lincoln Mercury please visit their main page.

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Poor service ***This Review is not Verified by Mike Lucarelli***

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October 17, 2009, 4:49 pm

Mike Lucarelli

Join Date: Oct 2009

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Poor service

This review is not verified by Mike Lucarelli * Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced? Repair Were you given an accurate wait time? No Would You Recommend this Dealership? No Year of your vehicle 2006 Make of your vehicle Lincoln MKZ Name of Your Service Technician? Scott

Review Ratings Score
Problem Fixed	1		Greeting	4
Honesty	1		Time	0
Questions	3		Promises	0
Treated	1
Overall Score		1.43

The anti Theft device in my car would not recognize my key. The car wouldnt start. They cut me a new key and reprogrammed it. for $280.00. 2 months later, im stuck in a parking lot 15 miles away from home with the same issue with the new key. Scott had me tow the car there with a promise to get it fixed the next day. At first he wanted me to pay for the tow since the car is out of warranty. I pointed out to him that its due to the poor repair job they did previously and has nothing to do with the cars warranty. He finally relented.
I called at 8:00 a.m. the following day and was assured it was going to be looked at “soon”. Just prior to their closing time on Saturday I finally called him only to find out that the car was never looked at and it wouldn’t be until Monday some time. If he would have been honest with me, I would have taken the care to another dealer since I needed it for a business trip on Monday. Now it’s too late to rent a car since they are all closed for the day and I am stuck. Ive had to cancel plans for Sunday in order to rent a car for my trip. So now im out of pocket for a 5 day rental as well. I feel deceived.

On a previous visit to the same dealership they tried to jack up the cost of a transmission flush due the unrealized need at the time of the quote of a Dextron 3 “Premium” Fluid. When I questioned the validity of that product I was assured that it was necessary. I then asked to speak to the service manager who confirmed the need as well as the product. At that point I informed him that I formulate motor oil and Transmission fluid for a living and I could quote him chapter and verse on the specifications for both. There is no such thing as Dex 3 “Premium”. There is simply Dextron 3 or Dextron 6 which is factory fill only. Once presented with this information, they removed the charge from my bill and told me it was an error. How many other people fall for that error?

I will never bring my car to Wickstrom Ford again.

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