Detailed Review of Wayzata Nissan by suzanne

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Ignored the problem with Nissan Rogue

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October 9, 2009, 10:36 am

suzanne

Join Date: Oct 2009

Reviews: 1
Review Comments: 0
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Ignored the problem with Nissan Rogue

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

Yes

Would You Recommend this Dealership?

Year of your vehicle

2008

Make of your vehicle

Nissan Rogue

Name of Your Service Technician?

Manager

Review Ratings Score
Problem Fixed	0		Greeting	4
Honesty	2		Time	2
Questions	2		Promises	1
Treated	3
Overall Score		2.00

I purchased a used 2008 SL AWD Rogue from Wayzata Nissan this summer. When I heard a rumbling noise at low speeds, I took it in to the service department. They had my car for one day and then told me that the "issue is to do with the transmission and Nissan does not have a fix for this. You will need to wait until a recall or until enough people complain." I was frustrated and thought they should be able to do something. So, I took it in to them again. When I drove into the service garage, the manager again met me and said, "There is nothing that can be done. We have replaced transmissions and they still have this problem. You will have to wait until enough people complain that Nissan gets this fixed."
After two months and my frustration with this annoying noise, I decided to call the nearby Morrie's Nissan Service Center in Brooklyn Park. The gentleman I spoke to was very familiar with this sound. He asked me to bring my car in and they would have a service tech drive with me to listen and confirm what the issue was. Once identified, they would order the part and have it fixed at no cost to me.
I took my car into Morrie's Nissan and the tech drove out of the service garage and made one turn and heard the noise and knew exactly what it was. They are ordering the part and will have it fixed next week.
Morrie's Nissan's Service department is not lazy and is working to satisfy the customers who have purchased their model of cars. I will always recommend Morrie's over Wayzata Nissan any day.

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