Detailed Review of Harrelson Nissan by Distraught

Distraught

over 60 days later receive phone call from dealer that the payoff was significantly short on trade and that I am responsible. We had roughly about 19 payments left on the lease. Prior to going to the dealership, I called gmac to get a payoff which was given via automated of $11,877 & some change good through

8/6/09 but did not indicate lease payoff or to outright buy the car. We advised Mr. Boyd this was a

lease, we wanted the payment to remain the same or less & no cash down. The first offer came back with $4750 down, $869 per mth payment, and $9900 for my trade. No, I am done this is unacceptable. They went back to re-work #s, I had to leave refused to give me my keys as I told them I had an appt. at 5pm, I told them to work it & give the #s to my husband who could get me at my appt. My husband called to tell me they got the payment within range, no money down and to meet him back at the dealership to finalize provided acct info for gmac along with what figure I had obtained prior to coming to the dealership. They quickly ran over the #s, I told them I would seek financing with my credit union,& they sent us on our way. We finally got them to accept the check from our credit union on 8/5/09. Then I received a billing stmt on my car that I traded in Sept showing a small balance with 3 pmts remaining. I called to check my account and they showed the account closed but needed the paperwork from the dealership. I called Harrelson, spoke withGerald who told me he would prepare the paperwork again, send to my lender & mail copies to me. I did not receive. I thought all was done until 10/6/09 came home to find a message from Lloyd Edwards, general manager, stating it was urgent for us to contact them. I returned the call around 5:30pm that same day. I spoke with him and was in absolute shock when he said we have a problem that the payoff was thousands of dollars short. Then he proceeded to tell me I was responsible. In a dumb founded response, I said "How can this be?". I then said that this is has been the worst experience ever. He stated that they too called the automated system and got the same payoff as mine but they did not know this was a lease. How is this my fault/responsibility? We were upfront that this was a lease, they got the same data that I did, the check was sent to the lender, I informed them of missing paperwork that was needed then the dealer calls me that they received the check back. The dealer should have verified their paperwork when we were upfront about this being a lease as this could have broke the deal. I am currently trying to find an attorney to help me because I don't have thousands of dollars laying around, I can't afford my payment to go up, and the vehicle does not have additional value to add this to the loan. Let's face it the salesman, Adrian Boyd, the finance Director, Chris Cole, the GM, Lloyd Edwards and the other