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Detailed Review of Sewell Lexus posted by marecreationsDetailed Review of Sewell Lexus posted by marecreations
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Detailed Review of Sewell Lexus by marecreations
This is a detailed review of Sewell Lexus in Dallas TX written by marecreations. To read all reviews of Sewell Lexus please visit their main page.

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October 1, 2009, 1:12 pm
 
Join Date: Oct 2009
Reviews: 1
Review Comments: 3
Forum Posts: 0
marecreations is on a distinguished road
Default Worst Lexus dealership ever
0.000.000.000.000.00
Pressure from salesperson to "Buy Now"
High

How did you first contact the dealership?
Internet

Did you purchase from the dealership?
No

Would you recommend this dealership?
No

Name of Your Salesperson?
Dawn Betrus and James ( assistant to pre-owned manager)

Review Ratings Score
Pricing0    Greeting0
Honesty0    Time0
Questions0    Promises0
Financing0    Treated0
Overall Score 0.00
I'm totally dissapointed by the approach of the sales people at Sewell Lexus in Dallas, TX.

I made an appointment with Dawn Betrus, Sat. 9/12/09 to test drive a used '07, IS 350, Blue, w/ tan interior. I arrived 5 minutes earlier, she was busy with paper work and could not see me right away, instead, she sent her " assistant" a half hour later whom took us to the " Pre-owned" building. Again waited in the lobby for another 20 minutes. Finally, her assistance took us to meet " Dawn" in which she told me that the car I was interested in ,and came to test drive, was not operable since it needed repairs, but I could drive a " similar car " I asked her why she didn't called me to let me know that the car I was interested and PRE_CERTIFIED needed repairs. She said: " I just found out, 2 minutes ago" . I was shocked. I drove 42 miles ( round trip ) for nothing. This morning I spoke with David Keilson about a Pre-owned IS350, '09 w/7,000. His approach was just as arrogant as Dawn's. After I sent this complaint, I received a call from James ( last name ? ,
assistant to the pre-owned manager ), he asked me to come in and test drive the original car I was interested in and another that was available...I drove once again to the dealership thinking this time, I would be driving home in one of the Lexus. I never imagined the poor customer service and approach I received from James. He really needs a refreshment course on how to treat people. He accused me of being confrontational when I tried to negotiate the price down $500, he
asked me to leave if I didn't accept his terms. WOW! talk about good customer service? His incompetence/poor behavior is a reflection of the training he received at Sewell Lexus.


Mr. Sewell ought to know that his book and remarks ( below ) are not applicable to the Lexus on Lemmon Ave. in Dallas.

Customers for Life:
How to Turn That One-Time Buyer into a Lifetime Customer
by Carl Sewell and Paul B. Brown
ISBN: 0385504454
ISBN-13: 9780385504454
Format: Paperback, 210pp
Publisher: Doubleday Publishing
Pub. Date: November 2002
Details
Carl Sewell's customer service philosophy serves as a guiding tenet for all the people who work at Sewell Lexus. Sales, service, parts, finance and administrative personnel are guided not by a long list of rules, but a deeper commitment to total customer satisfaction.
Mr. Sewell's book, Customers for Life, is available from the Sewell Lexus parts departement...

BTW, I bought a BIMMER '07, 550i series, 360 horsepower!!
Navigation and comfort package, with maintenance and warranty till 2011.
Just AWSOME!! with 27,000 miles and much more class, quality and reliabilty than the Lexus. Best of all Classic BMW is by far SUPERIOR than Sewell Lexus.
Price: $ 33,000 out the door at 5.5 % financing. Vengeance is sweet!

My advice to whomever wants to buy a luxury car is: don't settle for crumbs, demand COMPLETE SATISFACTION.
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October 1, 2009, 1:43 pm
 
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marecreations is on a distinguished road
Default Update on Worst Lexus dealership ever
I certified my comments...
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October 1, 2009, 1:46 pm
 
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marecreations is on a distinguished road
Default Update on Worst Lexus dealership ever
I verified my total dissatisfaction with Sewell Lexus and the salespeople I came in contact with at this dealership.
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October 1, 2009, 9:55 pm
 
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marecreations is on a distinguished road
Default Update on Worst Lexus dealership ever
My BMW was purchased at Passport Motors in Dallas, TX not at Classic BMW in Plano. However, the car will be maintained and service( free of charge )at Classic since it has two years left on the warranty.
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