Detailed Review of Marquardt Buick Pontiac GMC by jacuna

This is a detailed review of Marquardt Buick Pontiac GMC in Barrington IL written by jacuna. To read all reviews of Marquardt Buick Pontiac GMC please visit their main page.

Main Page of Marquardt Buick Pontiac GMC

Beware of this dealership and their staff

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September 3, 2009, 2:24 pm

jacuna

Car Dealer Check Member

Join Date: Sep 2009

Reviews: 1
Review Comments: 0
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Beware of this dealership and their staff

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

None Given

Would You Recommend this Dealership?

Year of your vehicle

2002

Make of your vehicle

Buick

Name of Your Service Technician?

Review Ratings Score
Problem Fixed	0		Greeting	0
Honesty	0		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.00

The technicians at this dealership admittedly missed a serious problem worth $400 with my car before selling it to me, and now I am stuck with the bill. This indicates to me that they were either not as thorough as they could have been checking the car before selling it to me, or they are not being completely truthful with me.

Either way their technicians made feel as if it was my fault for not checking the car thoroughly enough myself in the first place. Note that I took this ot another GM dealership to fix the problem, and they told me the problem had to start before I bought the car. Most people I ask agree that they should have taken care of this problem at Marqaurdt, and most people tell me it is very unlikely they did not know about this mechanical problem while they had the car. The problem was a very loud noise coming from the rear on sharp turns. When I tested teh care I didnt take a sharp turn because I followed the route the sales person told me to follow to test the car. As you can imagine there were no sharp turns in the suggested path.

Either way, Marquardt will not pay for the repair. Beware of how they repair your car. Obviously they miss critical things that can be costly to you down the road. And don't waste your time calling GM, they won't do anything to help you.

My suggestion, buy FORD and stay away from this place. Also please let me know through this forum if you have dealt with them, and if you have had negative responses or experiences, and if you are Hispanic. I am researching their level of customer care with Hispanic customers. Thanks.

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