Detailed Review of Herb Chambers Toyota of Boston by gsal
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This is a detailed review of Herb Chambers Toyota of Boston in Allston MA written by gsal. To read all reviews of Herb Chambers Toyota of Boston please visit their main page.
Main Page of Herb Chambers Toyota of Boston
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Dishonest Dealer - Herb Chambers Toyota of Boston |
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August 26, 2009, 1:20 pm
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Car Dealer Check Member
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Join Date: Aug 2009
Reviews: 1
Review Comments: 0
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Dishonest Dealer - Herb Chambers Toyota of Boston
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Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
?
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Review Ratings Score
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| Pricing | 1 |
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Greeting | 2 |
| Honesty | 0 |
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Time | 0 |
| Questions | 1 |
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Promises | 0 |
| Financing | 3 |
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Treated | 0 |
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Overall Score
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0.88
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Avoid Herb Chambers Toyota of Boston.
On a preliminary phone conversation I told them (in no uncertain terms) I was coming down to buy a specific vehicle. Although I asked, they could not offer me a way to "hold" the car until I arrived.
Two and a half hours later when I entered the dealership, there was great confusion as to what cars were sold or available. To make a long story short, I was initially told that the vehicle was available. Then, after more confusion, another salesman "made the call" - I wouldn't be getting the vehicle (I have many theories, let's say they all have to do with $$$).
I know it's possible a simple mistake was made with their inventory, but why didn't they call me so I didn't waste 5 hours of my Saturday afternoon?! Were they just getting me into the dealership so they could try to sell me... something (or was the car ever available)?
The other big problem was their attitude. It was MY fault... I was the problem. They were just plain cold.
To explain my ratings:
-I gave a 2 for "How were you greeted" since they had a nice receptionist (although I waited a while before anyone talked to me).
-I gave zeroes for "Honesty", "Consideration of my time", "Fulfilled promises", and "How were you treated" because they couldn't have been worse.
-I gave a 1 for pricing, because I was paying full MSRP!
-I gave a 3 for "Financing" because I didn't have any financing issue... (there wasn't a car to finance anyway since they gave it to someone else!)
I know there are some of you that are tempted to go down to Herb Chambers Toyota of Boston... don't do it! All I can say is, you have been warned.
Good luck!
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Detailed Review of Herb Chambers Toyota of Boston posted by gsal
