Detailed Review of West Ashley Toyota by Disappointedwithservice
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This is a detailed review of West Ashley Toyota in Charleston SC written by Disappointedwithservice. To read all reviews of West Ashley Toyota please visit their main page.
Main Page of West Ashley Toyota
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August 24, 2009, 6:32 pm
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Car Dealer Check Member
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Join Date: Aug 2009
Reviews: 1
Review Comments: 2
Forum Posts: 0
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Service Shaft
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Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
None Given
Would You Recommend this Dealership?
No
Year of your vehicle
2000
Make of your vehicle
Toyota Tundra
Name of Your Service Technician?
John, Greg, Charles, Robbie, Mary, Barry
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Review Ratings Score
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| Problem Fixed | 4 |
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Greeting | 3 |
| Honesty | 0 |
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Time | 0 |
| Questions | 0 |
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Promises | 0 |
| Treated | 0 |
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Overall Score
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1.00
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I had always been told that the Sales Dept. was high pressure so I special ordered my 2000 Tundra in Dec. 1999 from a dealer in Myrtle Beach. I had ALL my recommended service done at West Ashley (and have the paper work to prove it) and without fail I had to return for an UNRELATED problem. (Coincidence maybe but it's realy stretching the borberies of coincidence) I had parts removed and left on top of the engine, which I discovered several weeks later that could have fallen in to the fan I reported that and was told "I was lucky".
Parts were damaged as a result of service perfomed, which were later repaired and or replaced but not without disagreement and being told that "that tech. no longer works here" and made to feel that I was taking advantage of THEM!
Im now in need of a 60,000 mile PM but refuse to return to West Ashley Service Dept. and unfortunately I now have to buy a Haynes Manuel and become knowledgable on performing preventive maintenance procedures to my truck.
Does anyone recommend an honest Toyota Service Dept. in Charleston SC
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August 25, 2009, 12:25 pm
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Join Date: Jan 2009
Reviews: 0
Review Comments: 10
Forum Posts: 0
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Comment on Service Shaft
Disappointed with Service, My name is Ann and I am the Customer Relations Manager here at West Ashley Toyota. I would like to talk to you about your experience in our service department. Please call me at the dealership at 843.556.9110. You don't give any details that would help me find a way to help you out here, or look up your history. I'd like the opportunity to earn your business back. Please give me a call.
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August 25, 2009, 9:27 pm
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Car Dealer Check Member
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Join Date: Aug 2009
Reviews: 1
Review Comments: 2
Forum Posts: 0
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Comment on Service Shaft
I will do my best to call you tomarrow, Wednesday Aug.26th. However my concerns shold have been documented. I additionaly relayed them to a Representative who contacted me to reminder me that I was over due for service. Id be interested to no if anything was reported then either.
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August 26, 2009, 8:12 pm
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Car Dealer Check Member
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Join Date: Aug 2009
Reviews: 1
Review Comments: 2
Forum Posts: 0
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Comment on Service Shaft
Ann I took the liberty to post your responce: I couldn't respond to your 2nd message. I'm sure that your situation has been documented, but there is nothing in your message or profile that would allow me to research it. I don't know your name, when you were here, when you received the phone survey, etc, information I need to have in order to look into what you say here and help you out.I look forward to your phone call.Have a good day! Now that you have more information and as you say "perception is reality" I await your findings for the 7 complaints each proceeding my 11 preventive maintenance service calls.
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Detailed Review of West Ashley Toyota posted by Disappointedwithservice
