Detailed Review of Ford of Londonderry by hooksett
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This is a detailed review of Ford of Londonderry in Londonderry NH written by hooksett. To read all reviews of Ford of Londonderry please visit their main page.
Main Page of Ford of Londonderry
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Inconvenience - Lack of Concern - Rude - Stressed |
0 Comments
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August 20, 2009, 6:40 pm
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Car Dealer Check Member
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Join Date: Aug 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Inconvenience - Lack of Concern - Rude - Stressed
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Would you recommend this dealership?
No
Name of Your Salesperson?
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Review Ratings Score
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| Pricing | 3 |
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Greeting | 3 |
| Honesty | 2 |
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Time | 0 |
| Questions | 3 |
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Promises | 3 |
| Financing | 3 |
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Treated | 3 |
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Overall Score
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2.50
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I had a new water pump installed. this made the belt make a grinding noise. I brought the car back on several occasions. Was then told it was a seperate problem, but the tech really didn't know and wanted to charge me $60.00 + labor on top of the $500.00 + already paid. I was treated terrible by the sales rep so I emailed the service director and he replied saying "I am truly sorry for any inconvenience or lace of concern and offered to pay for the belt at no cost to me and to make an appoint with his serv coor. I called and she stated she would have the dirctor call me back as she did not want to get in the middle of it. I said in the middle of what. she said the dirctor  will call me back. He did and was yelling at me and said he was not going to now pay for the belt. He stated that I said the tech was lying. If he stopped yelling and me and listened he would have gotten the story right.
The person that is responsible for all the inconveniences and lack of concern is the service Director. I think his chair is too big for him!!!!!!!
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Detailed Review of Ford of Londonderry posted by hooksett
