Detailed Review of Acura of Pleasanton by iammanoj@gmail.com

This is a detailed review of Acura of Pleasanton in Pleasanton CA written by iammanoj@gmail.com. To read all reviews of Acura of Pleasanton please visit their main page.

Main Page of Acura of Pleasanton

Integrity is missing

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July 31, 2009, 5:55 pm

iammanoj@gmail.com

Car Dealer Check Member

Join Date: Jul 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


Integrity is missing

Pressure from salesperson to "Buy Now"

High

How did you first contact the dealership?

Internet

Did you purchase from the dealership?

Would you recommend this dealership?

Name of Your Salesperson?

Jim, Gary, Huel

Review Ratings Score
Pricing	1		Greeting	0
Honesty	1		Time	0
Questions	1		Promises	0
Financing	1		Treated	0
Overall Score		0.50

[FONT=times new roman,new york,times,serif]I had the horrible experience of visiting this dealership for a friend of mine... I am a proud owner of Acura and believe in the brand very much and hence was totally taken by surprise that something like this could come up at an Acura dealership!

We made an appointment to test drive a 2008 model car and then dropped by the dealership to then wrap up the deal... When we reached the dealership for the appointment, the store had already been closed and the people at the store had NO clue of who set up the appointment and other details. We went thru the whole grind of churning all information one more time and luckily managed to get the car we wanted to test drive.

Test drive went thru fine and then negotiated on the price and after a series of back and forth discussions, settled on a price and started with the paper work.... 45 minutes into the deal while we were under the impression that we are almost done, the manager drops by all of sudden and tells us that we CANNOT proceed with this deal because the price they quoted was actually NOT for the car that we drove... the price quote they had provided was for a 2006 model TL.

At this point not only was i shocked to witness such a thing happen, i was also thrown off considering the attitude and guts of these guys working at pleasanton acura to do such a gruelling act on a customer after spending a good 2 hours working towards wrapping up a deal.

At an age and time when businesses go the extra extra mile to win a customer, it took me quite some time to grasp the fact that i was here at a dealership that absolutely did not understand the importance or manner in which they should deal with a customer!

Pros:
Close to 580 highway
No other Acura dealerships in pleasanton

Cons:
Absolutely NO Ethics in business practice
Different employees will give u a different answer
Information provided keeps changing every minute
DO NOT stick to the commitments they make in the first place

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