Detailed Review of Toyota of Richardson by kwoodburn

This is a detailed review of Toyota of Richardson in Richardson TX written by kwoodburn. To read all reviews of Toyota of Richardson please visit their main page.

Main Page of Toyota of Richardson

BAIT AND SWITCH

0 Comments

(Read Detailed Review)

July 26, 2009, 5:21 pm

kwoodburn

Car Dealer Check Member

Join Date: Jul 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


BAIT AND SWITCH

Pressure from salesperson to "Buy Now"

Low

How did you first contact the dealership?

Phone

Did you purchase from the dealership?

Would you recommend this dealership?

Name of Your Salesperson?

Mike Dupre

Review Ratings Score
Pricing	3		Greeting	5
Honesty	0		Time	0
Questions	0		Promises	0
Financing	3		Treated	2
Overall Score		1.63

[FONT=Calibri]Toyota of Richardson[/FONT]
[FONT='Arial','sans-serif']1221 N. Central Expy. Richardson , Texas 75080[/FONT]
[FONT=Calibri] [/FONT]
[FONT=Calibri]I was (used to be) a repeat customer who lives approximately 4 hours from Toyota of Richardson. I had purchased vehicles from this dealership at other times. The sales staff has always been polite to me, but communication has never been their strong point. However, I never expected them to pull a “bait and switch” on me. After traveling 4 hours and driving through Friday morning traffic in Dallas, Texas only to have my day end with a “bait and switch” operation at Toyota of Richardson just ruined the day. [/FONT]
[FONT=Calibri] [/FONT]
[FONT=Calibri]It began on Wednesday, July 15, 2009 when I called Toyota of Richardson and spoke to a salesman. I mentioned that I had selected a vehicle from their inventory on the internet and requested him to check to see if it was available. The salesman asked me for the stock number and after a quick check said it was available. I asked if he could hold the vehicle for me at their asking price (Salesmen call this a “lay down”), but I would not be able to close the deal until Friday morning. He said that was routine, but it would require a down payment or payment guarantee. I agreed and gave him my credit card information together with the requested amount to hold the vehicle. There was no further communication between Wednesday and Friday.[/FONT]
[FONT=Calibri] [/FONT]
[FONT=Calibri]I arrived early Friday morning to purchase the vehicle at the listed price. The salesman obtained the vehicle key for a test drive. When I returned from the test drive, he told me that he had some bad news. The vehicle was not available, but I could select another vehicle from the lot at a higher price. I told the salesman that a “bait and switch” operation was normal for a sleazy used car lot, but I did not think I would see this at a Toyota dealership.[/FONT]
[FONT=Calibri] [/FONT]
[FONT=Calibri]The sales manager was brought into the situation. He apologized for the company’s “screw-up” on the trade, but would not sell me another vehicle at the price I negotiated originally. The best offer he could make was another vehicle for $1500 over the price of the original listed price plus my trade in, take it or leave it. I declined! [/FONT]
[FONT=Calibri] [/FONT]
[FONT=Calibri]As stated previously, I was a repeat customer of Toyota of Richardson, but no longer. Fool me once shame on you. Fool me twice, shame on me. In my opinion, Toyota has a good product. However, Toyota of Richardson is not a good dealership. [/FONT][FONT='Arial','sans-serif']Mr. Steve[/FONT][FONT='Arial','sans-serif'] [/FONT][FONT='Arial','sans-serif']Grogean of Toyota of Richardson needs to put his sales staff through some training.[/FONT][FONT=Calibri] [/FONT]

You must be logged in to Thank this post

Post Thanked 0
times

Post Booed 0
times