i absolutly love this dealership! my service advisor richard was very concerned and considerate of my time.. he even hooked me up with a loaner! they go by reservation and first available wasnt until 1 week later. however i had a flat tire ( not covered under warranty ) and he made it all possible to get me something to ride while i was without my car.. he understood my needs completly and i had my car ready exactly at the time he said it would!! i was pretty skeptical in coming to south bay bmw .. from seeing all the "bad" reviews from like 5 diffrent dealerships including them (however ever , a little percentage of peope who go on sites and post reviews for the good time we shohuld all take the time and post good reviews.. ) only the angry , snobby, stuck up ,people come & talk $hit about these guys not cool... there is deffinetly a lot of angry people on goggle and yahoo. yelp etc.. etc.. how about taking the time and posting the good reviews."gesh" as far as i know south bay bmw WON the CENTER OF EXELLENCE award a guess to dealerships that means . u ARE The best!! so apparently they cant be that bad.. maybe next time u think of servicing at a dealer instead of us trying to compare dealers by via"REVIEWS " we should call and ask the service department or sales if they have EVER won a CENTER OF EXCELLENCE award.. as far as them .. they must be proud because they have a big a$$ trophy in the middle of their show room.. so it must be a BIG deal for dealers especially BMW & MINI !! thanks service for you happy go luck "appointment makers" and for the free loaner! next time ill buy my car from u guys!!