Detailed Review of West Ashley Toyota by abusedcustomer

This is a detailed review of West Ashley Toyota in Charleston SC written by abusedcustomer. To read all reviews of West Ashley Toyota please visit their main page.

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Single mother got screwed by Toyota West Ashley

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June 30, 2009, 1:42 pm

abusedcustomer

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Join Date: Jun 2009

Reviews: 1
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Single mother got screwed by Toyota West Ashley

Pressure from salesperson to "Buy Now"

High

How did you first contact the dealership?

Walk-In

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Name of Your Salesperson?

Dashannon

Review Ratings Score
Pricing	0		Greeting	3
Honesty	0		Time	0
Questions	1		Promises	0
Financing	0		Treated	0
Overall Score		0.50

I needed a dependable car because I have a daughter and my sister was also having a baby whom I would be watching so she could attend school. Wow... I did not realize what I was getting myself into by going to this dealership. I was judged and then taken advantage of because I was a woman. I felt rushed and pressured into buying the car. I had many regrets after the papers were signed. Financing was also terrible....I was lied to several times by the salesman, the managers, and the financial advisor. Financial advisor told me he was quote "throwing things in the deal for me" while he was actually charging me for them. I was also promised things that I did not recieve. Then after them trying to bribe me with $100.00 to give the company a good survey, I spoke with Dashannon on the phone about this he proceded to curse at me because I told him I would be giving them a bad review. I was so disappointed in this company. I work with thousands of people and I will be sure to put my experience out there for everyone to know about.

WHAT TERRIBLE CUSTOMER SERVICE!

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July 1, 2009, 9:47 am

toyotagirl

Join Date: Jan 2009

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Comment on Single mother got screwed by Toyota West Ashley

Hello! I'm the Customer Relations Manager and I spoke with you after you bought your vehicle in November, 2008. I also scheduled the adds we promised on your vehicle - tint and remote entry. We gave you a loaner car for the day. I called you later to see how things were, and you told me you were displeased with the tint and the remote entry system. We did reimburse you for the tint - not to bribe you for the survey, but because we want our customers to have a "Toyota Experience". You didn't have one, and we wanted to do what we could to make it right. Dash was pulled into the conversation because he had indicated you two were friends outside of the dealership. Perhaps because of that stated relationship, he felt like he could speak to you in a manner that was more personal rather than professional. I don't know what he said to you, and as he hasn't worked here in six months, I can't ask him about it. I do know we train our sales associates in how to talk to unhappy customers. If Dash talked to you in a more personal manner, it wasn't as a representative of this dealership. I'm not sure what prompted you to post this at this time, but if you feel the need to discuss it further, please call the dealership at 556.9110 and ask to speak with the Customer Relations Manager. I would be happy to talk with you more about this. Whatever you decide, we do wish you all the best.

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July 1, 2009, 9:57 am

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ToyotaGirl if your an official representative for West Ashley Toyota you should apply for a Dealer Account it's no cost and verifies that you truly work for West Ashley Toyota.