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Detailed Review of Maxwell Round Rock Nissan posted by teerickson
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Detailed Review of Maxwell Round Rock Nissan by teerickson |
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This is a detailed review of Maxwell Round Rock Nissan in Round Rock TX written by teerickson. To read all reviews of Maxwell Round Rock Nissan please visit their main page.
Main Page of Maxwell Round Rock Nissan |
| Will never do business with again. | 9 Comments |
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June 29, 2009, 2:29 pm
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August 12, 2009, 9:05 am
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Comment on Will never do business with again.
Mr. Erickson, You failed to leave out some important information....The fact that you yourself installed aftermarket stero information and did it incorrectly DAMAGING the vehicle yourself. The bill with parts and labor was over $1,000 but to help you out my G.M. agreed to let you have the part at cost and we ate the $400.00 labor fee and the tech didn't get paid for over 10 hours worth of work he did on your vehicle. Now if you would have been honest and upfront with us and told us the problem with your top started happening right after you installed the speakers/amps/etc we could have saved a bunch of money and time. But you choose to try and get over on us and it ended up bitting you in the rear. Truth be told sir. Clint Collins Round Rock Nissan 
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August 12, 2009, 2:49 pm
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Comment on Will never do business with again.
Mr. Collins,When I began posting reviews of my awful experience at your dealership, I was making an effort to get as many reviews out as quickly as possible to help other consumers and I didn't feel that detailing everything was necessary, but I'd be glad to respond to your comments and even include a few other details.1) I didn't install my car stereo, I had it done by professionals at a local shop that specializes in custom installs. I did replace one power amplifier in the trunk, but that didn't involve running any wiring through the vehicle, I merely removed the old amp, put the new one in, and connected the audio inputs, speaker outputs, and power.2) "DAMAGING the vehicle"? Please elaborate. I'd like to know what in the vehicle was DAMAGED during or by the installation of my car stereo.3) "Right after" was 2 weeks. My power windows did not stop working until a full 2 weeks after my stereo had been installed.4) The problem (as people at your dealership have explained to me) is that the body control module (BCM) blows when the top is put up. You have been unable to determine why.5) As best as I can recall, I haven't hidden anything from you or been dishonest with you. I signed a form acknowledging that aftermarket work had been done when I left the car there. I can't even imagine how it would be possible to "hide" a car stereo install. If you have any proof otherwise, I'd like to see or hear it. Otherwise, I'd encourage you to keep the slander to a minimum.6) When I brought my vehicle to RR Nissan for the last time, for a problem that we still don't know the cause of, I signed an estimate to cover labor for diagnosis of the problem because we had all agreed that it was a possibility that this was caused by the stereo installation. At the end of that visit, I was charged for a new BCM that had already been blown up by your techs. Yes, I was charged discounted rates, but I still paid hundreds of dollars to pick up a car that wasn't fixed or even diagnosed. I never authorized the installation of the BCM. It wasn't on the estimate. Nobody called me to discuss installing it.7) After picking up the vehicle, I found my tire pressure warning light on, so back into the bay it went.8) And the most disturbing thing to me so far, was finding that both of my visor clips were broken, but that the clips were sill attached to the visors and positioned right where they should have been.The only thing that has bitten me in the rear recently is Round Rock Nissan.
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August 14, 2009, 12:12 pm
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Comment on Will never do business with again.
Just so everyone knows this customer first told us a stero shop installed his amp and speakers, then he tells us he did it himself and now he states a stero shop did the work. Which one is it? And it doesn't matter who installed the speakers in the door because it was done incorrectly (wire spliced into the power window motor which shorted out the BCM) This is common knowledge and anyone that knows how to properly install aftermarket speakers, etc should have known this. Second thing you forgot to mention is I replaced a $1,000 door panel that either you or whoever installed the front door speakers damaged at no charge to you. A decision I now regret. So just to sum this up, you had aftermarket speakers installed incorrectly in your new Z car resulting in damage to the BCM which is not warranty. These are the facts, I guess you're having a hard time understanding that. I wish you the best of luck and hopefully you learned something about aftermarket installs and damaging expensive components. Good luck!
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August 14, 2009, 12:55 pm
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Comment on Will never do business with again.
The only piece of equipment that I had any role in installing was the replacement amp. I don't believe that I ever said otherwise, but there probably isn't much use in arguing that point.You say that there was a wire spliced into the power window motor which shorted out the BCM. If that's the case, then why wasn't this fixed? Why do my window switches still not work? Why did your techs burn up a BCM trying to troubleshoot the problem? Nobody has ever claimed to know anything more than the fact that the BCM blows when the top is raised, although you have repeatedly blamed this on the installation of the stereo. I understand that you *want* that to be the cause and I've even conceded that it *might* be the cause, but noone has determined the cause.Yes. You ordered and installed a door panel at no cost to me because it had what I would describe as a thumbprint sized depression near the top of the door panel around where the seat belt is when the door is closed. None of us knew what had caused this. I asked you if it was possibly caused by the door hitting the seat belt when it was being closed, but you didn't think that was the case. You blamed it on my stereo installers. At the time, I don't recall making a huge deal about it because I was more concerned about getting my windows fixed. It came as a nice surprise to hear that you had ordered the panel for me.Unfortunately, you promptly leveraged this against me. When I came to you and showed you the damage to my driver's side window tint caused by having to put the top up with the non-functioning windows stuck up, you told me that you had done me a favor by ordering my a door panel, and that I'd have to take care of the tint on my own.
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August 14, 2009, 1:07 pm
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Car dealer check note on Will never do business with again.
Please note: The user Clint Collins may or may not be the salesperson but has not been verified by Car Dealer Check to speak on behalf of Maxwell Round Rock Nissan.
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August 14, 2009, 1:33 pm
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Comment on Will never do business with again.
Here are the facts and I'm done, if anyone would like to speak with me directly regarding this matter here is my cell phone number 512 844 5647.You had aftermarket stereo equipment installed including-Front Door Speakers and Amp(s)The front door speakers were installed through the front power window motors. As per Nissan nothing should be "tied in" to this circuit, damage to the BCM will occur.You brought your vehicle in for us to figure out why your power windows were not working. I noticed the aftermarket speakers but gave you the benefit of the doubt and installed a new window motor, window switch and door panel all under warranty but the windows still did not work. Next we started checking the BCM signals and found that the circuit that controls the POWER WINDOWS was shorted out. At that time we called the engineers at Nissan North America and advised them of the situation. They asked us had anything been installed into the POWER WINDOW MOTORS and we said yes. At that point they assured us the BCM failure was a result of incorrect speakers wired into the motor. You are upset WITH US that you have a damaged BCM resulting from poor instulation at stero shop. You should take this issue up with them, not us we didn't damage your BCM THEY DID! I've dealt with other "Chain" stereo shops in the past and each and every time they mess something up because they probed or proded the wrong wire they take care of it. I don't understand why you are so afraid of going to this shop and asking them to make good on their mistake?Here's Nissans stance on aftermarket parts, directly from YOUR owners manual. "[FONT=r_ansi]THEWARRANTY DOES NOT COVER: DAMAGE OR[/FONT][FONT=r_ansi]FAILURESDUE TO ALTERATION, TAMPERING, INSTALLA[/FONT][FONT=r_ansi]TION ONNON-NISSAN APPROVED ACCESSORIES OR COMP[/FONT][FONT=r_ansi]ONENTS.ETC. (INFORMATION PROVIDED CAME FROM PA[/FONT][FONT=r_ansi]GE 6- 2008 NEW VEHICLE LIMITED WARRANTY SECTION"Please take this matter up with the party that installed the speakers and lets move on. Clint CollinsService Advisor Round Rock Nissan512 844-5647[/FONT]
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August 14, 2009, 2:00 pm
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Comment on Will never do business with again.
Back to the facts. To quote Mr. Collins, "we didn't damage your BCM THEY DID!" This is completely untrue. 2 BCMs have blown in my car. The first one blew while I was in my driveway, putting my top up. The second one blew while my car was in the Round Rock Nissan service department. I WAS CHARGED FOR THIS NEW BCM, EVEN THOUGH IT WAS NEVER ON ANY SERVICE ESTIMATE OR WORK ORDER AND IT HAD ALREADY BEEN BLOWN UP BY THE SERVICE TECHS AT ROUND ROCK NISSAN BEFORE I PICKED UP MY CAR. And as far as the claim that a professional car installation shop wired speakers into the power window motor, I suppose it's possible, but it sure doesn't sound likely to me. I would suggest that anyone looking for a Nissan dealership in the Austin area do some investigating and read reviews before you buy. A web search will turn up all sorts of gems, like this rip-off report.
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August 14, 2009, 2:11 pm
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Comment on Will never do business with again.
I have known Tom since the mid-90's. He is an honest bloke and I would strongly recommend anyone looking at this dealership to trust his side of the story.
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October 20, 2009, 9:29 am
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Comment on Will never do business with again.
With the issues I have had with this dealership, I can absolutely believe the customer's story. I find it hard to believe that this Clint Collins (we are assuming it is acutally him. read the disclaimer from the site) would go back and forth like this with a customer. By Clint posting to this website, the dealership is endorsing what he is saying and allowing their employees to post to websites on their behalf. Wow. I just cannot believe that. In summary, I think this just goes to further show Round Rock Nissan's horrible customer service. If I owned a dealership, I would NEVER allow employees to get into an argument on a review website no matter if we were right or wrong. It's just not the place to do it. By Clint's reviews here, you can take it that the dealership approves what he has written.
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