Detailed Review of Midway Dodge by Bob Fryer

This is a detailed review of Midway Dodge in Chicago IL written by Bob Fryer. To read all reviews of Midway Dodge please visit their main page.

Main Page of Midway Dodge

Bait and Switch

1 Comments

(Read Detailed Review)

June 24, 2009, 10:04 pm

Bob Fryer

Car Dealer Check Member

Join Date: Jun 2009

Reviews: 1
Review Comments: 1
Forum Posts: 0


Bait and Switch

Pressure from salesperson to "Buy Now"

Normal

How did you first contact the dealership?

Phone

Did you purchase from the dealership?

Would you recommend this dealership?

Name of Your Salesperson?

Victor

Review Ratings Score
Pricing	0		Greeting	3
Honesty	0		Time	0
Questions	0		Promises	0
Financing	0		Treated	0
Overall Score		0.38

My Email to Midway Dodge:

It is 9:50pm and I just returned from your dealership on 4747 S Pulaski Rd - Chicago, IL. I left at 6:30pm from LaPorte, IN after calling your dealership to confirm a 2005 Mercury Mariner Stock No. 2462A was in stock. I called 773-376-8060 and was transferred to a sales consultant named Victor who took my call and specifically asked for the Stock No and confirmed the vehicle was in stock. He took my name & number and I told him I would let him know when I could make it in. On my way to Chicago I called to confirm an appointment and he put me down for 8pm. I arrived at 7:45/50 and was greeted by Dave (I did not get a card or last name). I told him I was there to see Victor and had an 8pm appointment. He said he would get him for me, took me inside to a desk and had me feel out a piece of paper with some questions on it. I showed him the print out on the vehicle I used to confirm my appointment with Victor, gave him the Stock No and he looked up the vehicle and said he was having trouble with the computer and returned with Francisco Moyano, Sales Consultant who informed me the vehicle was sold. I then asked for Victor and was informed he was a telephone receptionist and not a salesman. I then asked why he made an appointment at 8 with me with him. It was like Victor did not exist. Then I asked to see the manager and was told no manager was there. I then asked to see who was in charge and Francisco said no one was in charge, just Sales Associates were there. He left and then I called the 773-376-8060 number and asked for Victor. I then heard a page come over the loud speakers for Victor. After being on hold for over 5 minutes I hung up and called back and talked with Joel who acted like he was going to help with the situation I explained to him and after 10 minutes on hold with him I hung up. Somewhere in this mess Francisco offered me a coffee cup for my inconvenience and after venting to him he smarted off and said - "What do you want me to do, make the car for you" - this is some pretty good customer service.After being on hold for over 10 minutes with Joel, I hung up and Sales Associate Gabriel Rodriquez asked if I needed any help - I told him my story and he asked if I talked with a manager - I told him I was told no manager was in. He went to get a manager and returned to say the only manager on duty spoke only Spanish - HOW CONVENIENT.

I could go on with more lies and rude treatment but I am growing weary.

Bottom line, I was given Tom Skinner's card and would appreciate a call/opportunity to discuss my frustrations and the Bait and Switch I was subject to with him. If I do not hear from Tom by 10:30am tomorrow I will call for the General Manager and/or owner.

I called Tom Skinner the next day to only be treated even more rudely. I asked for his boss ans he wouldnot give me their name - said he lives out of the country.

I will stop here.