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Detailed Review of Grappone Auto Junction posted by daceDetailed Review of Grappone Auto Junction posted by dace
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Detailed Review of Grappone Auto Junction by dace
This is a detailed review of Grappone Auto Junction in Bow NH written by dace. To read all reviews of Grappone Auto Junction please visit their main page.

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June 23, 2009, 1:55 pm
dace
Car Dealer Check Member
  
Join Date: Jun 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
dace
Default Service at Grappone Hyundai, Bow NH
0.570.570.570.570.57
Why was your vehicle being serviced?
Maintenance

Were you given an accurate wait time?
None Given

Would You Recommend this Dealership?
No

Year of your vehicle
2001

Make of your vehicle
BMW

Name of Your Service Technician?
Ken service MANAGER

Review Ratings Score
Problem Fixed0    Greeting3
Honesty0    Time1
Questions0    Promises0
Treated0   
Overall Score 0.57
DO NOT USE THIS SERVICE DEPARTMENT! GRAPPONE HYUNDAI, THE SERVICE MANAGER IS NOT HONEST! AND THEY WILL "MICKEY MOUSE" THE BROKEN PIECES SO YOU DON'T KNOW THEY MESSED UP! THAT IS UNTIL THE QUICK FIX STARTS TO FAIL! THEN IT IS YOUR FAULT NOT THEIRS!
I brought my BMW that I purchased used at Grappone Hyundai in for an oil change, they broke the front grille, no one wanted to admit that they did it, the Service Manager was the last one to open the hood. When I went to pick up my car, the front grille was hanging off of the hood. Since the service manager had already left for the week end, we (other employees and I) photographed the broked piece.When I asked them what happened, no one knows, when I asked how we were going to fix this problem, they were going to glue the grille into place rather than replacing the broken plastic piece that costs 75.00, they accused me of trying to pull a "fast one" to get a new grille. Either the mechanic or the service manager broke the piece trying to open the hood, there was fresh brakes of two of the plastic clips that kept the grille in place. I said that gluing the piece was not an option, (in case I wanted to remove the piece in the future), all that they would do is glue the piece in place rather than replace the plastic piece or even split the cost of the piece. Not good. Makes me wonder what else they broke.
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June 23, 2009, 5:05 pm
ggrappone
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Join Date: Jun 2009
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dace
Default Comment on Service at Grappone Hyundai, Bow NH
Hello,This is Greg Grappone. I'm sorry you feel like you did not receive the best possible service at Grappone Hyundai.I just spoke with our service manager. We want to let you know the offer still stands to give you a loaner vehicle for the day, while we look at the damaged grill.Please call me directly if you would like to discuss this. 603-226-8370.My stomached dropped when I read this post, so please know we are very serious about resolving this issue!Regards,Greg Grapponeggrappone@grappone.com
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