Detailed Review of Don Miller Mazda by Saba

This is a detailed review of Don Miller Mazda in Madison WI written by Saba. To read all reviews of Don Miller Mazda please visit their main page.

Main Page of Don Miller Mazda

Excellent service department

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June 17, 2009, 5:45 pm

Saba

Car Dealer Check Member

Join Date: Jun 2009

Reviews: 1
Review Comments: 0
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Excellent service department

Why was your vehicle being serviced?

Maintenance

Were you given an accurate wait time?

Yes

Would You Recommend this Dealership?

Yes

Year of your vehicle

2007

Make of your vehicle

Mazda 6

Name of Your Service Technician?

Bob

Review Ratings Score
Problem Fixed	5		Greeting	4
Honesty	5		Time	5
Questions	5		Promises	5
Treated	5
Overall Score		4.86

Usually I, like most people, only post comments about the my experiences as a consumer if the services/products I received was of poor quality. However, in this case I must make an exception. I have been bringing my Mazda 6 to Don Miller Mazda for a while now and have always received excellent service. The quotes I have been given have always been accurate and fair, the technicians always act professionally, and the service manager is friendly, knowledgeable, and exceedingly patient which was evidenced on this one particular occasion. I had brought my car in for a routine oil change and was waiting for the technician to finish when I overheard a conversation between the service manager and another customer. Although I had not heard why the customer had brought in their car or had been repaired it was obvious from the customer’s tone that they were not pleased with what the manager was telling them. The customer was rather irate and accused the manager of overcharging them for a repair and insisted that the manager give them a lower price. The manager then calmly explained to the customer the price they were being charged was what they were originally quoted and had agreed to pay previously. This was clearly not what the customer wanted to hear and, like a spoiled child who was not getting what they wanted, the customer threw a tantrum befitting a two-year-old. I myself could not believe that a grown adult would act so childishly, yelling at the manager and calling him names. But what truly amazed me was the service manager’s ability to remain professional and coolly explain to the customer that this was the price the customer had agreed to and that was final. Well, once the customer realized that the service manager would not given in to their unreasonable demands, the customer begrudgingly agreed to pay the full amount. I was so impressed with the way the service manager handled this customer and with all the service I have received from them you can be sure that I will continue to come back and would feel confident in recommending them to anyone.

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