Detailed Review of Lundgren Honda by LA_3013

This is a detailed review of Lundgren Honda in Auburn MA written by LA_3013. To read all reviews of Lundgren Honda please visit their main page.

Main Page of Lundgren Honda

Efficient service & excellent staff

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June 17, 2009, 12:19 am

LA_3013

Car Dealer Check Member

Join Date: Jun 2009

Reviews: 2
Review Comments: 1
Forum Posts: 0


Efficient service & excellent staff

Why was your vehicle being serviced?

Maintenance

Were you given an accurate wait time?

Yes

Would You Recommend this Dealership?

Yes

Year of your vehicle

2006

Make of your vehicle

Honda

Name of Your Service Technician?

John Valintine

Review Ratings Score
Problem Fixed	5		Greeting	5
Honesty	5		Time	5
Questions	5		Promises	5
Treated	5
Overall Score		5.00

[FONT=&quot]I had just bought a used Honda fromLundgren and this was my first experience with the service department. My car had a few minor maintenance problemsfixed, an accessory installed, and it had a full detailing. This is my review of that experience as awhole.[/FONT][FONT=&quot]
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On Monday afternoon I went to drop off my car andpick up a loaner vehicle, which they offer free, John Valintine assisted me inthe service area. I also encountered many other service employees and they wereall kind and helpful. [/FONT]
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[FONT=&quot] I had typed up a very thoroughand in-depth list of any concerns I had about the car and any issues that Iwanted looked at. Due to previous badexperiences, I was sure to make notes of everything this time. This list included the obvious things thecar was there for such as the alignment it needed, the “spa day,” and my formerstereo removal from my old car, but I also had things on there that I wanted re-checkedout of skepticism or fear, I’m not quite sure. Either way, John was great and he asked if he could keep the list tomake sure everything got done. He alsoasked me specifics about each individual service that was to be performed andtyped it all up in the work order. Iwas then given a decent loaner car until my car was ready to be picked up thefollowing day. When I went to pick upmy car, John went over everything on the checklist and explained to me how theywere handled. He gave me my spare keysthat I didn't have before, got me an owners manual for my car that I wanted,and explained the other overall checks they do anytime a car comes in forservice. He patiently went over the entireworksheet, explaining what the different numbers and colors meant and explainedwhat was good, bad, or really, really bad! Obviously my car didn’t have anything but good, but it was nice to knowthat they check all these things complimentary on all of your cars visits. John also said that they had found thetransmission fluid to be a bit dirty, so they went ahead and changed that too. When it came time to pay for the I-PodInterface I had purchased, the price was more than what I was originally quotedand what I had on a worksheet at home. Itold John what price I was quoted, and he spoke with the service manager (Ibelieve), and they quickly worked it out so that everything was just as itshould be. I walked out the doorsmiling, and got an even bigger smile when I saw my gorgeous insanely shiningcar in front of me. It was so shiny Icould see myself in it! Black looks sogood when it’s cleaned it’s amazing! Theinterior was shampooed, and totally washed everywhere. The dashboard was so shiny and clean it wasreflecting in my windshield. My carlooked so good I hated driving it, and I didn’t even smoke a cigarette the wholeway home because I didn’t want to risk getting ash anywhere! [/FONT][FONT=&quot]
I was very happy with the way I was treated by theservice department, and watched how everybody else was treated. It seemed that all the customers weretreated with the same respect and patience that I was, and from what I saw,everyone seemed to be pleased with their service also. [/FONT]

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July 15, 2009, 8:12 pm