Detailed Review of Lundgren Honda by LA_3013

This is a detailed review of Lundgren Honda in Auburn MA written by LA_3013. To read all reviews of Lundgren Honda please visit their main page.

Main Page of Lundgren Honda

Excellent pricing, great customer service!

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June 16, 2009, 11:30 pm

LA_3013

Car Dealer Check Member

Join Date: Jun 2009

Reviews: 2
Review Comments: 1
Forum Posts: 0


Excellent pricing, great customer service!

Pressure from salesperson to "Buy Now"

Low

How did you first contact the dealership?

Internet

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Yes

Name of Your Salesperson?

Daniel Naranjo

Review Ratings Score
Pricing	5		Greeting	5
Honesty	5		Time	5
Questions	5		Promises	5
Financing	5		Treated	5
Overall Score		5.00

[FONT=Fennario]Lundgren Honda changed my opinion of car dealerships. I was very wary of buying a car again, and had my guard up about every aspect due to previous bad experiences. I was treated so well by Daniel, my salesman, that I ended up really enjoying the experience this time around. He constantly answered my questions, even the repeats, and was always willing to explain anything I was unsure about. Along with that, he really worked with me to teach me about Lundgren Honda and their methods of doing business, which made me more comfortable because they seem to actually care about their customers and the cars they sell even after they drive off the lot, which you don't get at many places. It's also nice that it's family owned and run because I think that makes a difference in how customers are treated. The employees were all well dressed, and the showroom was very clean with many different informational areas set up. It's nice being in the showroom too because you can look at a car without having 4 salesmen hanging on you throughout the process. Someone may ask if you need any assistance, but they also leave you to browse too. The showroom also has three separate waiting rooms; a whole closed in kids playarea, an office area with a computer station set up for customer use, anda room with magazines and a TV. Apparently the whole building also has wi-fi so you can work anywherewhile waiting if you have your laptop. There were also snacks,coffee, bagels, and various other complimentary treats. In addition, they have a huge service area, withsomething like 13 service bays, so getting your car serviced is never a waitinggame. Along with that, they offer freeloaner cars while your car is being serviced which is very convenient when youhave a job or school and need to get there, but also need to get your carfixed. They also offer 24 hour test drives which are great because you really get to see how a car drives while you are driving alone, in your own neighborhood, on your normal commute, etc. Lundgren also offers free roadside assistance to customers, which is a great feature to know that you have available in case you lock your keys in your car, run out of gas, or something worse. It's especially nice living in New England because with our weather, you just never know what may happen![/FONT]
[FONT=Fennario] Everybody at Lundgren was friendly, polite, knowledgeable, and treated me with respect. I was never once hassled with any pushysales gimmicks. Nobody tried to get meinto a car I wasn’t interested in, nobody tried to sell me anything I didn’twant, and I wasn’t at all led to believe I need any service that I didn’tneed. I was always treated well, callsand emails were returned promptly, and I got a very fair price on a very nicecar and a fair value for my trade. They don't do any price haggling, which is actually quite nice because the price you see is what they will sell the car for, so you don't have to worry if maybe they would have gone lower. Lundgren Honda really knows how to treat their customers and they sellquality vehicles at fair prices. I’dhighly recommend Lundgren Honda to anybody looking to buy a new or usedvehicle. Even if it’s not a Honda itwould be worth stopping there just to see what they have available because thesalesmen, service, and pricing are so great. Stop down and see Daniel if you are looking for a car, he is excellent! He dealt with me and all my emails and phonecalls with my insane questions, while also handling my skepticism about thewhole buying process and made it so that I became comfortable and confident inthe purchase that I made. It really wasa great experience and I am very happy with my purchase and happy that I chose Lundgren Honda! [/FONT]
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