Detailed Review of Ford of Londonderry by johndoe68

This is a detailed review of Ford of Londonderry in Londonderry NH written by johndoe68. To read all reviews of Ford of Londonderry please visit their main page.

Main Page of Ford of Londonderry

WARNING: BAD EXPERIENCE AT FORD OF LONDONDERRY

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June 3, 2009, 3:09 pm

johndoe68

Car Dealer Check Member

Join Date: Jun 2009

Reviews: 1
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WARNING: BAD EXPERIENCE AT FORD OF LONDONDERRY

Pressure from salesperson to "Buy Now"

Normal

How did you first contact the dealership?

Internet

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Name of Your Salesperson?

Various

Review Ratings Score
Pricing	4		Greeting	4
Honesty	1		Time	0
Questions	3		Promises	0
Financing	0		Treated	0
Overall Score		1.50

Buying my SUV from Ford of Londonderry, NH, was a mistake in my opinion. The salesperson lied to me when I asked him if the SUV had been smoked in before. He was a smoker and claimed that was what I smelled and not the SUV. I believed him and bought the SUV. Fast forward months later and we still haven't completely got rid of the smell. It still lingers a bit and while I entertained the idea of some kind of legal action I decided that I'd live with it and hope that the smell goes away on its own because I was just exhausted from driving back and forth to Londonderry and didn't want to deal with them any longer. They did work to get the smell out but I had to drive back and forth from Worcester to their dealership multiple times to get it worked on (cleaned - in addition to the maintenance problems) which drove up the mileage on my odometer and cost me a ton of money in gas and hours and hours of my time. While they supplied a rental car free of charge I had to pay for insurance or use my own. I opted to just use my own coverage. Low and behold the rental car was damaged and I had to buy an approximate $1,500 door. I was told that they'd take care of the gas in the rental cars after my SUV was in the shop a couple of times. But the last time it was in service they charged my credit card for the gas anyway and didn't refund that money and that was AFTER I had to pay for the rental car door to be fixed. You'd think at that point they'd be bending over backwards to try to save me as a future customer. I wouldn't have ever had that cost for the rental car door had they sold me a reliable SUV to begin with.
They completely entered my first name wrong in my warranty. They didn't tell me about any deductible options when I bought my extended warranty so now I have a $100 fee every time I need to get the SUV fixed. And recently I've had the SUV to another Ford dealership because the 4x4 solenoid had to be replaced as well as the steering column! On another visit I had told them that the alignment seemed off and they “checked” it and told me it was fine. Maybe it wasn’t the alignment that was off but it was the steering column! I knew there was a problem with the way it the SUV was handling when driven. So I wasn’t falsely bringing the truck in for erroneous and unneeded repairs after all, huh?
And on my warranty they added a note that basically said "WARNING: TRUCK MAY NOT NEED REPAIR IF BROUGHT IN" or something of that nature. I’m assuming that I got this bad remark since they couldn’t find a problem with the alignment that I complained about (was actually a more serious issue but I’m not mechanic.. I just knew the truck wasn’t driving correctly) It seems that they are basically warning other dealerships that I'm a problem when I haven't done anything wrong but expected what I paid for. It's not like I bought a shirt that didn't quite fit right but rather, will spend thousands of hard-earned dollars on an SUV that came with a bad battery (that they did replace after I told them that if they didn't I would take it to another mechanic for testing), 2 front power windows that were extremely slow until they were worked on, a rank smoke odor that they claimed initially wasn’t there, a 4x4 solenoid, and one of the windows had to be replaced because of a bad popping noise that they had to work on 2 different times.
As an added bonus as part of my buying experience they tried to get me into a very high interest rate loan until I mentioned that I was going to go to my own bank then all the sudden, as I was about to walk out the door, they gave me the rate I wanted because another bank ok'd it at the last minute. I felt like I was living in a car buying nightmare cliché. My credit isn’t perfect but it’s not bad either. It they had the ability to offer me a lower rate they should have done that to begin with because I’d already been playing the “back and forth” game of negotiation between my salesperson and the sales manager at that point and was sick of it.
I personally would never use this dealer again nor would I recommend anyone else use them. Fact was that they sold me an SUV that had some issues and instead of going up and beyond to perhaps lose a couple of dollars, and save me as a customer and prevent any bad reviews, they chose to just treat me badly. Within the bad treatment there were moments when I thought they were being sincere and caring but in the end, my opinion is that they didn't care.

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