Detailed Review of Mark Miller Toyota by dockiwi

This is a detailed review of Mark Miller Toyota in Salt Lake City UT written by dockiwi. To read all reviews of Mark Miller Toyota please visit their main page.

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Great Experience at Mark Miller Toyota

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May 30, 2009, 7:28 pm

dockiwi

Car Dealer Check Member

Join Date: May 2009

Reviews: 1
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Great Experience at Mark Miller Toyota

Pressure from salesperson to "Buy Now"

Low

How did you first contact the dealership?

Internet

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Yes

Name of Your Salesperson?

Dave LaCourse

Review Ratings Score
Pricing	5		Greeting	5
Honesty	5		Time	5
Questions	5		Promises	5
Financing	5		Treated	5
Overall Score		5.00

I just purchased a 2009 Highlander Hybrid Limited from MarkMiller Toyota and feel compelled to comment on the experience. For background,I’ve purchased about 12 autos over the past 30+ years, most of them new, so Ihave experience with dealership sales, all in Salt Lake City. The Internet hasfortunately improved the information available to buyers and MM is doing a goodjob of using the Internet to inform and attract buyers.* Promptly after I sent off a query withspecific model and option interests, I received a professional response fromDave LaCourse and Spencer Williams.*This included a detailed Internet price breakdown including MSRP andinvoice prices.* This allowed me tofocus my research into what might be a fair price, including a fair profit forthe dealer.

My meeting with Dave was low key and cordial and includedtest drives of two models. My trade-in (a 2002 Highlander Limited) wasappraised fairly and the bottom line costs of my new vehicle clear.* The purchase experience with Doug Lundincluded a review of all the optional extras that often don’t make much sensefor the average buyer, but Doug did a great job of explaining the pros andcons.* I actually decided on anextended warranty (I know, it’s a Toyota), but I decided it might be a good ideagiven the Limited’s* complex Navfeatures, etc. There is an option to be refunded the unused cost at trade-in,but I think the peace of mind three to six years down the road is worth thelost opportunity cost of the money for the extended warranty.* I also added the Clear Guard optionthat I had on my 2002 and really liked.

One other thing, despite being handed a receipt for my downpayment—I reserved the model that I wanted and was due to be delivered in a fewdays—I forgot to give this to Doug when we were doing the paperwork.* I notified Doug and Dave, and withinone week the deposit check was in my mailbox.

My experience with the sales staff at Mark Miller Toyota wasexcellent with none of the hype, pressure, and frustration that I have experiencedelsewhere.* They are a classorganization and demonstrated professionalism throughout my buyingexperience.* I think I’ll check outtheir service department in the future.

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