Detailed Review of Honda East by jack765

This is a detailed review of Honda East in Cincinnati OH written by jack765. To read all reviews of Honda East please visit their main page.

Main Page of Honda East

Good business ethics at Used Car department

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May 24, 2009, 10:42 pm

jack765

Car Dealer Check Member

Join Date: May 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


Good business ethics at Used Car department

Pressure from salesperson to "Buy Now"

Low

How did you first contact the dealership?

Walk-In

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Yes

Name of Your Salesperson?

Review Ratings Score
Pricing	3		Greeting	3
Honesty	5		Time	3
Questions	3		Promises	5
Financing	3		Treated	3
Overall Score		3.50

Cloudy2696,
It is with regret I hear of your negative experience with Honda East.
I had a different experience, and would like to offer for folks' reference.

I personally bought a used Saab from Honda East in autumn 2008, and have nothing but praise for the business ethics of the individuals I dealt with. I came across the Saab on the internet, called to verify the car was still available, confirmed I'd be there to look at it that afternoon. Test drive was ok, didn't experience anything wrong. (Then again, I didn't push the car that hard during test drive.)

After deciding to buy the car, after paying a deposit back at the dealership, they prep'ed the car and was ready to let me drive it off already - while they process the paperwork & title transfer, etc. As I was *about* to drive off the lot, I then noticed a black piece of velcro taped on the instrument console. I tore off the velcro, to find there is a lit Check Engine light under where the velcro used to be. I parked the car, and went to get the sales guy that was showing me the car (not Jason). The sales guy came out, verified the CE light was on, and I can tell he was genuinely surprised. He went back to the sales desk, checked with the manager, brought the car into their repair department for diagnostics, etc. The repair tech explained the CE code has to do with O2 sensor, and without making a quote (since it's a Saab, not a Honda), estimated the cost-to-repair at about $400 or less. The sales manager offered me to either cancel the sale (as though we never had this transaction), or if I like, Honda East will pay the cost of repairing this at a Saab dealer. I chose the latter.

Upon inspection at Saab, besides needing an O2 sensor replacement, the transmission box's mounting bracket also needed replacing. (Bracket broke; could hear it knock only with hard accelerations) Honda East ended up paying for both repair items directly to Saab dealer (Just Saab @ Hyde Park Cincinnati). The service department manager at Just Saab can vouch this happened.

Overall, I was happy with my experience in Honda East. When it's time for me to change my car, I'd definitely include Honda East among the top of my list.

I do know of a Jason at the used car department when I was there. I did not deal directly with Jason, but he does seem very attentive to the clients he was helping. The person I was dealing with, don't remember his name though, was a somewhat elder caucasian guy, white hair. I think his name was Jim, but not sure.

Other sales staff, on the other hand, seemed hesitant to interact with customers. I don't know if they were newly hired/trained or what.

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