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Detailed Review of Freedom Dodge posted by rjrich02Detailed Review of Freedom Dodge posted by rjrich02
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Detailed Review of Freedom Dodge by rjrich02
This is a detailed review of Freedom Dodge in Lexington KY written by rjrich02. To read all reviews of Freedom Dodge please visit their main page.

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May 20, 2009, 10:18 pm
rjrich02
Car Dealer Check Member
  
Join Date: May 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
rjrich02
Default NO SEVICE at Freedom Dodge in Lexington Kentucky!
0.710.710.710.710.71
Why was your vehicle being serviced?
Repair

Were you given an accurate wait time?
None Given

Would You Recommend this Dealership?
No

Year of your vehicle
1999

Make of your vehicle
Chysler Town and Country

Name of Your Service Technician?
Ronnie

Review Ratings Score
Problem Fixed0    Greeting3
Honesty0    Time1
Questions1    Promises0
Treated0   
Overall Score 0.71
I asked for a specific technician, and mentioned at check-in that my appointment was with this tech...however this the service manager failed to mention that I would not have that technician working on my car. I only found out when I asked to speak with the tech...and was then told "oh, you don't want that tech for this problem".... however, I would have liked to have made that decision myself!
Corey Cleaver, the Service Manager (and owner's son) was rude, the paper work did not accurately show what was done during the visit and the parts were 20% higher than when I called (from the waiting room) the parts department at dealership in the city 15 miles over.
Worse, in my opinion, was that they tried to frighten me by suggesting the repair shop that did my transmission work seriously messed up the wiring harness...but when pressed on the issue, could not provide any detail, even when I offered to pay them to write up their "findings".
I would rather drive to another city than EVER trust this dealership. When I mentioned my experience at work...EVERY single person had a horror story of their own (even dating back to the 80s!!!).
Wish I had asked around before I dropped 200 dollars to have a problem NOT fixed!
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