Detailed Review of Mckenna Audi by nurseole
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This is a detailed review of Mckenna Audi in Norwalk CA written by nurseole. To read all reviews of Mckenna Audi please visit their main page.
Main Page of Mckenna Audi
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A Terrible Service Rep |
1 Comments
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May 11, 2009, 2:37 pm
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Car Dealer Check Member
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Join Date: May 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
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A Terrible Service Rep
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Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
None Given
Would You Recommend this Dealership?
Yes
Year of your vehicle
2001
Make of your vehicle
Audi
Name of Your Service Technician?
Dan Ranciglio
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Review Ratings Score
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| Problem Fixed | 5 |
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Greeting | 4 |
| Honesty | 1 |
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Time | 4 |
| Questions | 1 |
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Promises | 3 |
| Treated | 3 |
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Overall Score
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3.00
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I came in for a serpentine belt replacement. The job done was superb by the mechanic. Before I picked up my car, Dan R. in service named a bunch of items I would need to get done on my car. Each item was tag with a ridiculous price. I could pretty much do the estimate in my head of what the cost should be for each job -- amount for parts (call parts to find out which I did) and then add about $110 - $150 for labor. So, I asked to see the mechanic who had serviced my car. Dan was hesitant to let me talk to the mechanic. I kept insisting. Then when the mechanic came out to talk to me, Dan R wouldnt let the guy talk. He kept overtalking the guy; basically, he kept interrupting. How rude was that? For example, earlier on the phone when Dan told me I needed my brake pads replaced because they're about 2mm. He proceeded to scare me that if it got down to
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June 6, 2009, 12:25 pm
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Car Dealer Check Member
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Join Date: Jun 2009
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Review Comments: 1
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Comment on A Terrible Service Rep
What this wonderful Audi driver did not mention was that to replace a cracked serpentine belt on a 2001 A4 2.8 liter V6 is almost double of what I charged her, just trying to be nice to a first time customer at our dealership. As far as the list of recomendations was what was seen on a free safety inspection, there were no scare tactics used. I was merely informing the owner of the condition of her car concerning the brakes I was just informing of the benefit of replacing the brake pads before they damaged the brake rotors ( prevent a higher cost of repairs later). We are a professional Audi dealership and when the customer was asking the sevice tech to do sidework on my service driveway it was a slap in the face, after the discount she recieved and excellent service! This is why I was so involved with her conversation with our service tech. I invite anybody to come in and let me demonstrate what great service myself and other proud Audi service reps will provide to all customers.
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Detailed Review of Mckenna Audi posted by nurseole
