Detailed Review of Frank Fletcher Dodge of Jonesboro by neveragain

This is a detailed review of Frank Fletcher Dodge of Jonesboro in Jonesboro AR written by neveragain. To read all reviews of Frank Fletcher Dodge of Jonesboro please visit their main page.

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BS explanation of wheel falling off.

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May 6, 2009, 5:30 pm

neveragain

Car Dealer Check Member

Join Date: May 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


BS explanation of wheel falling off.

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

Would You Recommend this Dealership?

Year of your vehicle

2006

Make of your vehicle

Pontiac

Name of Your Service Technician?

Rather not say

Review Ratings Score
Problem Fixed	0		Greeting	4
Honesty	2		Time	0
Questions	2		Promises	0
Treated	2
Overall Score		1.43

I took my car in because it was making a loud noise in the wheel. After waiting around for 3 hours they told me I should have never driven it over there in the first place and that they would fix the problem and it would be done at 4:00. My appointment (which i don't think they really go by) was at 9:00. This was on a Friday. When I got my car back all seemed well until 7 days later my wheel fell to the side and a huge bar fell from ouder the car. NOT DRIVEABLE!!!! I had it towed one street over at 12:30 in the morning which cost me $81. The next morning I went in and told them I was not paying for them to fix it again and the guy said "we will take care of it." What would you think that meant? They NEVER once called me i had to call them to find out what was going on. They got me a rental and then ended up having to extend the days because "the part wasn't in yet." It's amazing at how long it takes to get a part in. FINALLY when I got the car back a week later the bill was $130. I don't think they "took care of it" I wasn't going to pay it. So he took the $30 off for shop supplies....why am i even payin their supplies when this wasn't my fault. So I had to pay the $100 deductable. I was furious by this point. I paid the money and took my car. He tried to explain why it wasn't their fault but it was complete BS and how ironic that it was the same freakin wheel but yet not their fault. My warrenty company is supposed to send me the money back for their mistakes and agreed with me that it should have NEVER been claimed on CNA the second time. Sound like a company you want to deal with?

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