Detailed Review of West Ashley Toyota by Hardworker
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This is a detailed review of West Ashley Toyota in Charleston SC written by Hardworker. To read all reviews of West Ashley Toyota please visit their main page.
Main Page of West Ashley Toyota
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Stay Away For this Hell Hole |
3 Comments
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May 1, 2009, 12:49 pm
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Car Dealer Check Member
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Join Date: May 2009
Reviews: 1
Review Comments: 0
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Stay Away For this Hell Hole
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Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
No
Year of your vehicle
2007
Make of your vehicle
Toyota
Name of Your Service Technician?
Camery
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Review Ratings Score
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| Problem Fixed | 0 |
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Greeting | 0 |
| Honesty | 0 |
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Time | 0 |
| Questions | 0 |
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Promises | 0 |
| Treated | 0 |
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Overall Score
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0.00
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I took my car to be serviced there and realized how they treated the cleaning crew. I personally know someone who does cleaning for a living and understand how hard it is of a job. But the manager who goes by alicia made them go and clean the bathrooms which were left very clean soon after a couple of people and sales people went in dirty it up and she accused them of not even cleaning it. To go with this disrespect when i took my car to get repaired for an oil leak they told me that my transmission what blow out and i know it was not cause i would have not been able to drive there. I ended up taking somewhere else and come to find out they just wanted me to pay for a whole new transmission. I would not recomend any one to buy or even inquire about a vehicle there.
I hope they get shut down or go out of business!!!!!
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May 1, 2009, 5:15 pm
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Join Date: Jan 2009
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Comment on Stay Away For this Hell Hole
Hello, Hardworker. I am the Customer Relations Manager for West Ashley Toyota. I can tell you without a doubt the manager you saw takes great pains to treat our customers and our employees with dignity and respect. At the same time, employees, from the General Manager down to the porters, are expected to do their jobs and do them well. There is an old saying that perception is reality. The appearance that the bathrooms had not been cleaned was the issue, and has been an ongoing issue at the dealership. It was an issue that needed to be addressed and corrected. So, what seemed like disrespect from your end was a manager's responsibility to make sure that work is done, and is done properly. In regards to your vehicle, did you take get your second opinion from a Certified Toyota Technician? Our Technicians are manufacturer trained with the latest Toyota diagnostic tools. Our Master Tech would not have recommended you replace your transmission if it did not need it. I truly am sorry that you did not have a Toyota experience when you were here, and I hope you would give us a second chance. I wish you all the best in the future.
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May 1, 2009, 5:17 pm
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Join Date: Jan 2009
Reviews: 0
Review Comments: 10
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Comment on Stay Away For this Hell Hole
Hello, Hardworker. I am the Customer Relations Manager for West Ashley Toyota. I can tell you without a doubt the manager you saw takes great pains to treat our customers and our employees with dignity and respect. At the same time, employees, from the General Manager down to the porters, are expected to do their jobs and do them well. There is an old saying that perception is reality. The appearance that the bathrooms had not been cleaned was the issue, and has been an ongoing issue at the dealership. It was an issue that needed to be addressed and corrected. So, what seemed like disrespect from your end was a manager's responsibility to make sure that work is done, and is done properly. In regards to your vehicle, did you take get your second opinion from a Certified Toyota Technician? Our Technicians are manufacturer trained with the latest Toyota diagnostic tools. Our Master Tech would not have recommended you replace your transmission if it did not need it. I truly am sorry that you did not have a Toyota experience when you were here, and I hope you would give us a second chance. I wish you all the best in the future.
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May 15, 2009, 12:45 pm
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Car Dealer Check Member
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Join Date: May 2009
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Comment on Stay Away For this Hell Hole
We where the cleaner of this dealership and i just wanted to reply to the person who had compassion and repoted how the manager spoke to us. There is always two side to a story and honestly I am a college student who goes to school in the day and works hard at night, along with three other people. We clean about 6 other building a night include BMW, Live5 New just to name some of the biggest place we clean but by far the most dirtest place we ever had to clean was this place. Our biggest job took us 2 hours tops this place can take up to 3. We could get there at closing time and people and theyer would just be stand around watch tv while we woul be trying to clean and dirty the place right back up. ON adailay basis one of the men who worked there would go in the bathroom with a news paper an food and eat while reaing a newspaper an leave it all over the floor. At first I was think it may just be a customer that made the mess until it started happening everyday. Our supplys that we pay for would be used and take out of the closet. So there would be time when we got to work and we would have no clothes or the mop that we use for the main floor would be all the way in the back and be used to pick up the grease from cars. We complained and asked several time not to used our stuff, unfortuintly it had to come to the fact of the manger lying and saying that we moved desk and said she no loger wanted our services. All of this happen not soon after she gave us an evluation says that we were doing a good job. I could go on and on and on. What was done was horriable but in the industry this is sometime what you have to deal with . People assume that you are there pesronal maid and not a commercial cleaner. Not sure honeslty how there service is but i know for such that they treated us like we were the trash. I have told evey one i know to say away from that place, I even made and annocmennt at my church explaingin how we were treated.In time like this you can't just treat people wrong like they did and will do to you . Go to the Toyota on Rivers..... You have it right stay away
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Detailed Review of West Ashley Toyota posted by Hardworker
