Double-check that they actually service what you ask them to service. I just looked at my air filter 2 weeks after my 30k mile service and it was the same one I put in there at 15000 miles and dirty as heck! I wish I knew how to check if they replaced the cabin-air filter...I suspect they bamboozled me on that one too. I was cheated, plain and simple. On the plus side, The loaner car was great (XC90) and they greeted me with a smile! The cost of the service was accurately quoted however I wonder why they put conventional oil in a car that is supposed to have only synthetic oil per the manual? I wonder if these guys are worth the price or are we all cash-cows when car sales fall. I am headed to Lawrence next time for service -Caveat Emptor!