Detailed Review of Hurd Buick Pontiac GMC by Unhappy Purchaser

This is a detailed review of Hurd Buick Pontiac GMC in Johnston RI written by Unhappy Purchaser. To read all reviews of Hurd Buick Pontiac GMC please visit their main page.

Main Page of Hurd Buick Pontiac GMC

AVOID! Dishonest used car dealer.

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April 26, 2009, 5:07 pm

Unhappy Purchaser

Car Dealer Check Member

Join Date: Apr 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


AVOID! Dishonest used car dealer.

Pressure from salesperson to "Buy Now"

High

How did you first contact the dealership?

Internet

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Name of Your Salesperson?

Armand Cortellesso

Review Ratings Score
Pricing	3		Greeting	3
Honesty	0		Time	1
Questions	1		Promises	0
Financing	1		Treated	3
Overall Score		1.50

The dealership misrepresented the car as certified on their website.

We came to purchase a car from a dealer a couple hours away from us on April 20. When they said they would be unable to complete the deal that day, I said "forget it" because I cannot drive out again. They then promised to deliver it.

Hurd Auto Mall sent out a person with the contract to sign on Tuesday, April 21. I did so, and they promised to deliver the car on Wednesday (April 22). On Wednesday, an agent called and said that paperwork was holding things up, and they would deliver it on Friday (April 24).

Today, April 24, they called me, originally claiming that their delivery agent’s assitstant is sick, and that they could not deliver "any time soon." When I persisted and asked why Monday would not be possible, the agent finally stated that he was “busy,” not sick. More questioning revealed that they were upset about needing to make a trip to the RMV when I did not promptly return a phone call.*

How convenient, to push things off past the 3 day grace period!

Now they do not want to deliver the car at all, but want me to come pick it up. We do not have a car currently, and cannot make the trip again, as we stated at the original purchase time. They have not yet provided us any information in writing, and have already cashed our check and put the financing through.

--

*The conversation went as follows: First, Armand told me that the delivery agent was sick, and asked if I could come out. I told him I would think about it. I called back an hour later, and said that it is Hurd’s responsibility to deliver the car - that was their promise. If they pay me for the time and the gas, I can consider it, but delivery was a condition of purchase. Then he said “there’s nothing I can do, I can’t bring it out.”

I asked when he would be able to bring it out. He said, “I can’t bring it tomorrow (no reason given), and i can’t bring it on Sunday because we are closed.” I asked, “what about Monday?” and he said he didn’t know. “You’re not going to have it for a while.”

I pointed out that sick leave is generally one or two days, not an indefinite amount of time. At that point, he told me that the delivery agent “might be busy next week. I don’t know what his schedule is like.” Again, he said, “It’s not going to be for a while.”

After arguing about it, he told me that they were upset over the fact that it took me a few hours to get back to them with some information they wanted earlier. I said, “Oh, that’s the truth. It’s not because of this guy, but because you’re upset and don’t want to bring it out.” He replied, “Oh, well, I have to get off the phone now.”

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