Detailed Review of Schlossmann's Honda City by ecd34

This is a detailed review of Schlossmann's Honda City in Milwaukee WI written by ecd34. To read all reviews of Schlossmann's Honda City please visit their main page.

Main Page of Schlossmann's Honda City

Extremely Poor and Rude Customer Service

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April 20, 2009, 5:48 pm

ecd34

Car Dealer Check Member

Join Date: Apr 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


Extremely Poor and Rude Customer Service

Pressure from salesperson to "Buy Now"

High

How did you first contact the dealership?

Walk-In

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Name of Your Salesperson?

Peter Froelich

Review Ratings Score
Pricing	3		Greeting	0
Honesty	0		Time	0
Questions	0		Promises	0
Financing	3		Treated	0
Overall Score		0.75

Worst customer service I have ever experienced. I leased a vechile through this dealership for 5 years; my parents also have been loyal customers, and leased a vechile through Honda City for 3 years. At the end of my lease, I met with a sales person who completely misrepresented the lease return process through the dealership; unfortunately, I relied upon his misrepresentations in making the decision to purchase a $14,000.00 vechicle, rather than purchasing the leased vehicle. The misrepresentations resulted in over $2,000 in unexpected fees that I was charged for the return of the leased vehicle (the dealer had represented that any fees, at most, would be negligible). After over 60 days of trying to work with multiple representatives from Honda City in resolving the charges, I had been lied to repeatedly, phone calls were not returned, and in the end I wound up paying the full amount of the charges. Their behavior is appalling and I would NEVER set foot in this dealership again. Honda Dealer Services is investigating into this situation, as we lodged a formal complaint.

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