Detailed Review of Berge Volkswagen by jonesy1983

This is a detailed review of Berge Volkswagen in Mesa AZ written by jonesy1983. To read all reviews of Berge Volkswagen please visit their main page.

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Worst Experience Of My Life!!!!!

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April 17, 2009, 6:39 pm

jonesy1983

Car Dealer Check Member

Join Date: Apr 2009

Reviews: 1
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Worst Experience Of My Life!!!!!

Why was your vehicle being serviced?

Repair

Were you given an accurate wait time?

None Given

Would You Recommend this Dealership?

Year of your vehicle

2004

Make of your vehicle

Volkswagen

Name of Your Service Technician?

Robert Felix

Review Ratings Score
Problem Fixed	0		Greeting	0
Honesty	0		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.00

I purchased a certified used 2004 VW Beetle Convertible with a highly recommended extended warranty. I have had my car for less then 2 years and have been to the dealer with problems a total of 22 times. When I asked to speak with the General Manager yesterday they wouldn’t let me and told me I had to speak with the Service Manager. All that conversation entailed was him telling me that I was wrong and that I really have no reason to be upset because they "see cars there like this all the time". I told him "I wouldn’t be bragging about that if I were you". They pushed me out of the office as quick as they could and gave me to the sales manager to see if he could work some kind of "deal" to get me into a different car. I told him the only way to make me happy was to get me into a reliable car like a Honda or for them to pay my deductable every time I come in there since I have been there over 20 times in LESS THEN TWO YEARS of owning the vehicle. While I was at work I received a call that my car was fixed. I asked to speak with the sales manager to see what kind of "deal" he had worked up. He offered me 6K for my car that I owe 13K on and when I told him he was crazy and didn’t know what he was talking about he said "the feeling is mutual" and he also told me that it was my fault that the car had been taken to get serviced so many times because I don’t take care of it. Now that’s customer service right???? I think not. When I returned that evening to pick up my car I was greeted by a less then friendly service guy Robert. He told me that since we don’t have a very good working relationship I should take my car elsewhere next time it breaks down. I asked him for a print out of all the times I have been there so I can call 3 on your side and he told me I had only been there 9 times. So magically 13 of my visits have disappeared from their computer system!!! Dont buy any VWs made since the 60s. If you must, dont buy from this stealer-ship!!!! All they want is your money and will not help you out when they sell you a LEMON!!!!!!!!!!!!

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