Detailed Review of Bill Pearce Bmw Volvo Porsche by mtnt_us

This is a detailed review of Bill Pearce Bmw Volvo Porsche in Reno NV written by mtnt_us. To read all reviews of Bill Pearce Bmw Volvo Porsche please visit their main page.

Main Page of Bill Pearce Bmw Volvo Porsche

RUSHED & RIPPED OFF

0 Comments

(Read Detailed Review)

March 26, 2009, 2:49 am

mtnt_us

Car Dealer Check Member

Join Date: Mar 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


RUSHED & RIPPED OFF

Pressure from salesperson to "Buy Now"

Normal

How did you first contact the dealership?

Phone

Did you purchase from the dealership?

Yes

Would you recommend this dealership?

Name of Your Salesperson?

Arlene

Review Ratings Score
Pricing	1		Greeting	2
Honesty	2		Time	4
Questions	3		Promises	0
Financing	0		Treated	1
Overall Score		1.63

Called the dealership & gave all of my information to them over the phone to find out if they had anything that I could afford. They informed me that they had several vehicles. So I made the one hour trip to see what they had. The car sales person started to show us around, then left to take care of another customer. Then she came back, then wondered off to another customer of hers again. I actually didn't mind because I didn't feel hounded, but at the same time when I had a question she wasn't there. Also one of the cars i was really interested she said was actually not on there lot, but it was coming.
I ended up buying the car trading in my old car that I had bought there. I finally found something I really liked & could afford. So I told her we'd do the deal. She went off to finance & came back with all of the #'s the way we wanted them. Then she came back & said on top of our trade in would we come up with another $1000.00 in a month. I said that I could possibly come up with that. So I signed a promise to give them the check by a 30 day deadline. I then went straight in to finance to a gentleman that informed me that he was new but had been doing this a while. We got everything done & I noticed my payment was now $100.00 higher so I asked why - he stated that this was because of the extended warranty that we had to carry on the vehicle. So i said if we have to ok - but we can't do anything higher! He then proceeded to say if money was an issue he would type up a second contract so that if we couldn't come up with the $1000.00 the contract would chance & our payment would go up $10.00. So we agreed.
During this time the finance guy also got the payoff amount on my trade in car which was about half of the value so not a problem, he asked for a payoff for 10 days out. I told him that I had a payment that was due & asked if I should pay it, he stated No because that would mess up their payoff amount, not to worry it would be taken care of. He then informed me if they paid it off earlier I would get the extra money back, but if the amount changed to be higher that I would owe the difference. I agreed and signed over the title paperwork. The asked me to send in a few other items that they would need & I told them that I would fax it as I was going out of town for a week or so the following day. The told me that was not a problem!
While I was out of town we had several problems with the boots, struts & brakes on the car. I informed them while out of town that this was a major issue that I think needed looked at as soon as possible. They told me that it could NOT be looked at by someone other than their company & I would have to wait until I got back. I had to call SEVERAL days in a row before getting someone to actually speak to me!
I get home 12 days after the purchase & call & leave a voice mail that I am back & would like to make arraingements to have the car looked at. That afternoon I get a certified letter mailed the day before. That the car I traded in had been repocessed for failure of payment. So I again make SEVERAL calls to the dealership asking for someone in finance or a main manager. Of course there is NO ONE in today. Apparently everyone took the day off but one person! I call about every half hour until I finally get a call back from the finance guy that did our deal. He states that he had no idea that the other car was gone off of their lot & that he had called the Finance Manager whom was off & left him a message reguarding this issue & that he would call me in the morning. That there were no problems but he couldn't help me because my file was in the others office. I again said I didn't understand because they PROMISED to pay & I signed the car over to them. Now I am being told I owe $5000.00 to this other place due to all the tacked on fees. He said it would be straightend out tomorrow.
At 9pm that same evening we hear a noice outside & go out to find that the new car I bought was being repocessed from me. I asked what the h*ll is going on & the guys says that I am late on my payment. I said "WHAT PAYMENT I JUST BOUGHT THE CAR ITS NOT DUE FOR ANOTHER MONTH (45 days from purchase!) He then looks for his paperwork and said " Oh sorry the check you wrote them bounced" I told him " I never wrote them a check, I didn't have to give them a check for the 1000.00 - if we could - in a month - that time has not even come yet! " He looks again & says oh it says you haven't called them and are 2 months behind on your payment. Again I show him that I just bought the car. He says " Just give me the keys or I'm going to take the car & they'll re-key it and charge you 350.00. I tell him they are stealing my car at this point! He say "Nope no we're not I know the manager - you didn't pay your bill" So I proceed to call the police who show up & I explain everything. They agree that I am correct & that the paperwork the repo guy has is bogus. But that there is nothing we can do but let them take the car & take the company to court. The police officer informs us that they have seen alot of this in the last 2 months. The dealerships are praying on people and doing this thinking people can't afford to take them to court. Well I can & I will!!! I don't know what else to do. I am now stuck with out a car & these people have done nothing but lie. Is this even LEGAL???? I would not suggest ANYONE go to this place to buy a car unless you are buying with all your cash in hand. They will work you and lie to you & treat you like you are a thief! I had never been treated so poorly. I even asked the repo man to step off my property away from me & he stated he didn't have to do that & actually stepped closer to me. The police officer informed him when he got there that he indeed was breaking the law. When asked to leave the property they have to stand off. This guy said he is a "friend" of the head of management! Makes me wonder about the management! Oh yes the repo guy did say before he left that this could "all be a misunderstanding - this happens alot!" ALOT - are you kidding me!!! DO NOT BUY FROM THESE PEOPLE!!!

You must be logged in to Thank this post

Post Thanked 0
times

Post Booed 0
times