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Detailed Review of Cerritos Infiniti posted by bedbug09Detailed Review of Cerritos Infiniti posted by bedbug09
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Detailed Review of Cerritos Infiniti by bedbug09
This is a detailed review of Cerritos Infiniti in Cerritos CA written by bedbug09. To read all reviews of Cerritos Infiniti please visit their main page.

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March 21, 2009, 2:15 pm
bedbug09
Car Dealer Check Member
  
Join Date: Mar 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
bedbug09
Default Worst Dealership EVER Waste of time
0.000.000.000.000.00
Why was your vehicle being serviced?
Repair

Were you given an accurate wait time?
None Given

Would You Recommend this Dealership?
No

Year of your vehicle
2008

Make of your vehicle
Infiniti

Name of Your Service Technician?
Carlos Tabares

Review Ratings Score
Problem Fixed0    Greeting0
Honesty0    Time0
Questions0    Promises0
Treated0   
Overall Score 0.00
Horribly incompetent and rude staff. They spend more time making excuses and telling you what they cannot or will not do for you rather than taking care of you, treating you like a valued customer. Tried booking a service appointment with them. After numerous phone calls trying to get a hold of someone, finally after 3 days manage to get a work order in. This is after calling the front desk like 10 times getting fed up and calling the incompetent service rep (Carlos) and having him tell me 2 times that he would call back, but never fullfils that promise. Booked appointment on a saturday in the morning only to find out they don't do body work there nor would they provide a rental. Wasted 3 hours of my saturday, only day I have off. Staff was extremely unapologetic for wasting time, additionally was rude and did not give me a satisfactory alternative. Ended up leaving without needed work done. The bottom line with this dealership is that they do not care about the customer. Once you buy, you're another number that needs to wait in line. Mercedes had way better customer / service support. Next car will be a mercedes again.

If I could rate this dealership a -20 for consideration of my time I would.
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